Unified Communications (UC)

Unified Communications (UC) news, analysis, research, how-to, opinion, and video.

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5 steps to ensure success when migrating unified communications to the cloud

It’s hard enough to control the performance of your internal network; guaranteeing the performance of the ISP and public Internet is another matter entirely

nyansa uaa dashboard

Nyansa gets really, really detailed about user application experience

Network analytics services vendor Nysana has upgraded its offering to enable more granular and actionable user application performance, including across unified communications, software-as-a-service and customer business programs.

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Level 3 blames huge network outage on unspecified configuration error

Level 3 Communications has cited an unspecified "configuration error" as the root cause of its nationwide network outage on Tuesday.

Level 3 acknowledges network outage

Social networks exploded Tuesday morning with customer inquiries and complaints because of a Level 3 Communications network outage across the United States.

Evaluating customer engagement cloud solutions: Key questions to ask

How to reveal the critical architectural differences in today’s cloud solutions

collaboration
Q&A

The scoop on Cisco’s resurgence in collaboration and its long range plans for IoT

A conversation with Rowan Trollope

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Why you need to rethink your internal communication strategy

While communicating with customers, vendors and end-users is certainly key to business success, your internal communication strategy is just as critical. Here's how to boost your signal.

hipchat group video

HipChat beats Slack to the punch with group video calling

It just became easier for HipChat customers to get some face time with each another whenever they want it. The company launched new group video calling functionality on Thursday that lets up to 10 other people share a virtual...

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Why Microsoft’s revival of Skype for Linux is a big deal

As Linus Torvalds once said, “If Microsoft ever does applications for Linux it means I've won.”

Collaboration tools: social media messages, sharing, connection, communication

6 Slack alternatives worth a look

There’s nothing wrong with using Slack — its three million active daily users can’t all be wrong. But that doesn’t mean there isn’t another option out there that might better meet your particular needs.

linux chat

Microsoft launches new Skype for Linux and Chrome

Linux and Chromebook users now have new versions of Skype to play with. Microsoft launched an alpha version of a new client for Linux on Wednesday morning, in a push to get users of the open source operating system video calling and...

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Skype for Business will translate meetings into 40 languages

Microsoft is bringing the dream of the Star Trek universal translator to businesses later this year with the launch of a new beta feature that offers live captioning of Skype for Business meeting broadcasts in 40 languages.

Office 365 migration path

How one CIO is migrating 18,000 users to Office 365

Multinational engineering company Atkins is in the midst of transitioning its 18,000 employees to Microsoft's cloud suite. The company’s CIO Richard Cross shares some tips he is learning along the way.

announcing a free offer for skype meetings 1b

Microsoft gives businesses a free tool for online meetings

Microsoft is giving small businesses a new way to hold meetings online with the launch of a free Skype Meetings product that's aimed at providing professional communication tools for free.

email pet peeves

8 biggest email pet peeves

Spam, emoticons and group emails -- most people have a love-hate relationship with email. Here are workers' eight biggest email pet peeves.

Slack

7 ways to get more from Slack

Developers share their top tips for being lazy (i.e., increasing coding efficiency) using the popular group chat app.

group of diverse millennials

Millennials are shaking up workplace communication

Generation Y is driving digital transformation in the workplace, especially when it comes to communication.

slack voice call reactions

Slack could host your next conference call

Get ready to start fielding voice calls in Slack. The company announced Tuesday that all users of its popular chat app will be able to ring their teammates with a couple of clicks.

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