Vertical Industries

Vertical Industries news, analysis, research, how-to, opinion, and video.

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customer service cloud

Why the former CIO of Gap moved from clothes to cloud

After spending the past year investing in and advising a handful of retail and SaaS startups, Tom Keiser is again donning his CIO hat for Zendesk, a rising customer service software maker.

cloud computing

Why banks are finally cashing in on the public cloud

World Bank, Capital One and other banks are moving past their fears about security and regulatory risks turned and embracing the business agility of public cloud services.


CIO banks on bots to bolster customer experience

USAA, the financial services firm for military veterans, will create messaging bots to automate financial services for its 11.4 million customers.

real estate online 2

How an online real estate company optimized its Hadoop clusters

Every night, Trulia crunches more than a terabyte of new data and cross-references it with about 2 petabytes of existing data to deliver the most up-to-data real estate information to its users. Here's how it ensures consistent...

carekit primary

Apple's healthy CareKit revolution

Apple's new CareKit developer framework allows developers and doctors to connect copious amounts of healthcare data -- and make sense of it all. The end result should be healthier patients.

construction pricing

Global construction company uses analytics to make pricing local

Dayton Superior, a supplier of concrete and other materials for projects ranging from the Panama Canal to the Trump Ocean Club, is using a data-driven approach to price optimization to help it align prices with all the various markets...

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How data science is changing the energy industry

As with many industries, big data science is transforming the energy vertical, providing insights into cost reductions in down markets and allowing oil producers to adjust to market demands in boom times.

Google self driving car (1)

EU looks to autonomous vehicles to restart stalled road safety program

The European Union is looking to connected vehicles and autonomous driving to reduce traffic fatalities, after a disappointing year for road safety.

late payments

Toyota uses analytics to keep delinquent customers in their cars

Toyota Financial Services' Collection Treatment Optimization (CTO) program helps its collections agents optimize which borrowers to call to help reduce delinquencies and keep customers in their vehicles.

robot human

Roboadvisors stand at the vanguard of human-machine collaboration

The Vanguard Group's roboadvisor service blends algorithms and human financial advisors to help people manage their financial assets.

GE's Tier 4 locomotive

Former GE CIO plants digital stake as CEO of GE's transportation business

Jamie Miller is applying the leadership and operations skills she gained as the CIO of a tech giant to open a digital solutions business at GE Transportation’s Chicago headquarters.

Cloud gears machine production

Manufacturers’ resistance to the cloud is weakening

Manufacturers have typically resisted putting their complex ERP systems in the cloud. But a report from Technology Evaluation Centers identifies several ways that could change in the future.

acs 1

Nonprofit CIO seeks Amazon-like experience

The American Cancer Society is using cloud-based ID management software to allow its millions of members to log into its websites. CIO Jay Ferro says the move will help the organization suggest events and make other recommendations to...

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CIO's Web portal brings construction company into the digital age

JE Dunn is using a Web-based portal, which incorporates 3D modeling software, to enable architects, project managers and other constituents to transform the way they share building information.


Walgreens CIO starts with the customer and works backward

Having already produced a successful mobile application, Walgreens CIO Abhi Dhar is implementing Hadoop to lower the cost of storing and processing the large amounts of data that app is generating.

leaving a job

Real estate firm CIO moves on amid shifts to shared services

Durgesh Sharma is out at Colliers International after developing custom client and broker applications, which he hosted in Microsoft’s Azure public cloud.

happy patient healthcare

How a hospital CIO turns patient feedback into healthy outcomes

Yale New Haven Hospital is using feedback software and tablets to help bolster patient satisfaction and, ideally, outcomes, says CIO Lisa Stump.

iot letters

ServiceMax automates field service with the Internet of Things

The field service management specialist is integrating IoT machine data with its delivery mechanism to help technicians reduce unplanned downtime and improve customer satisfaction.

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