2007
2007 Winner Profile
Card Management
- Project Description: Card Management Corp. manages call centers for companies that issue payment cards. The organization used its existing content management solution (CMS) to store and distribute recordings of customer phone calls that are used later to check for quality assurance, resolve disputes or provide training for call center personnel. Calls are recorded and indexed by client, date and service representative and then encrypted in the CMS before security settings are applied to the file. The CMS has increased efficiency by eliminating manual call-recording processes and improved compliance with industry security requirements.
- Project type: Technology/Applications/BI
- CIO: $model.cio100.cioFirstName Smith, CIO
- CEO: Dean Happe, COO
- Headquarters: Evansville, Ind.
- Industry: Financial Services
- Revenue (2006): $26 million
- Website: www.cmcone.com
