2007

2007 Winner Profile

Health Plan of Michigan

  • Project Description: To encourage patients to schedule doctor appointments, the Health Plan of Michigan implemented an automated dialer application that calls the numbers in its database and sends calls that are answered to agents. When an agent picks up a call, they can view the members' information, review their preventive care needs, update demographic information and provide assistance with other issues. Health Plan of Michigan now reaches 240% more homes each week than with manual dialing.
  • Project type: Technology/Applications
  • CIO: $model.cio100.cioFirstName Lauzon, VP and CIO
  • CEO: David Cotton, M.D., President and CEO
  • Headquarters: Southfield, Mich.
  • Industry: Health Care
  • Revenue (2006): $204 million
  • Website: www.hpmich.com
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