2008

2008 Winner Profile

Aflac

  • Project Description: The Mobile.Aflac.com project provides wireless access for sales associates to data and services from Aflac worldwide headquarters. The system extends the existing portal infrastructure so that content can be developed and delivered to mobile devices capable of supporting basic HTML browsers and Internet connectivity. Aflac's sales associates are perceived to be more in touch with their clients. It also reduces sales agent status requests normally transmitted to the Customer Service Center via phone or e-mail, reducing call volume.
  • Project type: Databases, Mobile, Portals
  • Business Functions: Sales, Customer Service/Support
  • Business Goal: Operational
  • CIO: $model.cio100.cioFirstName Shields, SVP & CIO
  • CEO: Daniel Amos, Chairman & CEO
  • Headquarters: Columbus, Ga.
  • Industry: Insurance
  • Revenue (2007): $15.4 billion
  • Website: www.aflac.com
How Insurance Giant Aflac Made Mobile Applications Its Policy

Aflac's fleet of field agents need real-time business information to do their jobs well, and the insurance company has crafted specialized mobile applications to make those remote employees more efficient—and make their jobs easier. By Al Sacco

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Wyeth's Prescription for Business Process Management Success

By putting business process ahead of technology, the drug giant laid the groundwork for BPM success. By David F. Carr

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How We Chose the 2008 CIO 100

Our method for selecting this year's winners. By Elana Varon

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2008 CIO 100 Awards: The Judges

This year's CIO 100 applications were each reviewed by two members of our judging panel.

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