2008

2008 Winner Profile

Cross Country Automotive Services

  • Project Description: Cross Country Automotive Services deployed a custom, services-based CRM application that incorporates GIS and mobile technologies. The company, which provides roadside assistance to motorists, reduced the average time it takes to handle a call by more than a minute by quickly obtaining the customer's coverage and profile, determining their location and communicating with a local service provider.
  • Project type: CRM, Network, SOA
  • Business Functions: Customer Service/Support
  • Business Goal: Strategic/Competitive Advantage
  • CIO: $model.cio100.cioFirstName Carbrey, CIO
  • CEO: Michael Saxton, President
  • Headquarters: Medford, Mass.
  • Industry: Automotive
  • Revenue (2007): $314 million
  • Website: www.crosscountry-auto.com
How Insurance Giant Aflac Made Mobile Applications Its Policy

Aflac's fleet of field agents need real-time business information to do their jobs well, and the insurance company has crafted specialized mobile applications to make those remote employees more efficient—and make their jobs easier. By Al Sacco

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Wyeth's Prescription for Business Process Management Success

By putting business process ahead of technology, the drug giant laid the groundwork for BPM success. By David F. Carr

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How We Chose the 2008 CIO 100

Our method for selecting this year's winners. By Elana Varon

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2008 CIO 100 Awards: The Judges

This year's CIO 100 applications were each reviewed by two members of our judging panel.

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