2008
2008 Winner Profile
RBC
- Project Description: RBC's Wireless Road Advisor enables the company to dispatch adjusters more quickly to investigate customers' home and auto insurance claims and provides the adjusters with wireless access to critical claims data, via a network card slotted into their laptops. The system, which RBC says is the first of its kind in Canada, has increased the average number of daily assignments handled by adjusters from 3.6 to 5.6, for a total five-year cost savings $9.6 million.
- Project type: Document Management, Mobile, Portals
- Business Functions: Customer Service/Support, IT operations
- Business Goal: Customer
- CIO: $model.cio100.cioFirstName Lippert, Vice Chairman and Group Head, Global Technology & Operations
- CEO: Gordon Nixon, President and CEO
- Headquarters: Toronto
- Industry: Financial Services
- Revenue (2007): $22.9 billion
- Website: www.rbc.com
