2008
2008 Winner Profile
Sirva
- Project Description: The relocation-services provider deployed a business-intelligence tool, Inside Performance Management (iPM), which enables the company to benchmark agent performance and enforce a common set of goals. The company uses iPM to define goals and determine key performance indicators. Agents can use a portal to access this information and ask questions about a metric, individual action plan or best practice. The company anticipates an increase of more than $1 million in profit by 2011.
- Project type: Business Intelligence, Data Warehouse, Portals
- Business Functions: Marketing, Sales, Customer service/support
- Business Goal: Strategic /Competitive Advantage
- CIO: $model.cio100.cioFirstName Dirst, CIO
- CEO: Robert W Tieken, President & CEO
- Headquarters: Westmont, Ill.
- Industry: Automotive/Transportation
- Revenue (2007): $3.9 billion
- Website: www.sirva.com
