2008
2008 Winner Profile
YRC Worldwide
- Project Description: YRC Worldwide deployed its computer-assisted bill entry (CABE) system to handle complex billing issues. CABE uses data on past shipments to predict repeat customers' shipping patterns. Analysis of 8 million shipments showed customers consistently ship to the same sites. In addition, about half of the 8 million shipments reviewed revealed predictable shipper/consignee pairs. Projected cost savings were based on the assumption that at least 30 percent of bills within YRC's Roadway brand could be processed through the predictive engine, at a rate of 40 bills per hour to reduce the need to reenter customer data. The company saved about $1 million.
- Project type: BPM, Business Intelligence, Document Management
- Business Functions: Order processing/fulfillment, Customer service/support
- Business Goal: Operational
- CIO: $model.cio100.cioFirstName Rapken, Executive VP& CIO
- CEO: William Zollars, Chairman of the Board, President and CEO
- Headquarters: Overland Park, Kan.
- Industry: Automotive/Transportation
- Revenue (2007): $9.62 billion
- Website: www.yrcw.com
