2009
2009 Winner Profile
AT&T
- Project Description: AT&T built its Service Assurance Platform to automate monitoring of the AT&T network for potential network issues that may cause service outages. The system has sent more than 31 billion alarms and generated more than 4 trillion performance measurements since its implementation. AT&T says the Service Assurance Platform, which it is now rolling out across the company as it incorporates merged organizations, has saved more than $4 billion in the last eight years.
- Project type: Collaboration, Databases, Architecture
- Business Functions: Asset management/maintenance, Customer service/support, IT operations
- Business Goal: Operational
- CIO: $model.cio100.cioFirstName Arroyo, CIO
- CEO: Randall Stephenson, Chairman, CEO & President
- Headquarters: Dallas, Texas
- Industry: Telecommunications
- Revenue (2008): $12.4 billion
- Website: www.att.com
