2009
2009 Winner Profile
IRS
- Project Description: The IRS offers a 24/7 service that provides video conferencing services for hard-of-hearing employees to communicate with hearing employees. The service includes use of a video phone, a PC and services of an American Sign Language interpreter. Previously, the IRS says, interpreters needed to be scheduled anywhere from 24 hours to a week in advance, making it almost impossible for hard-of-hearing employees to participate in day-to-day conference calls.
- Project type: Consumer, Desktop, CRM
- Business Functions: Human resources , IT operations
- Business Goal: Customer
- CIO: $model.cio100.cioFirstName Milholland, CTO
- CEO: Douglas Shulman, Commissioner
- Headquarters: Washington, D.C.
- Industry: Government
- Revenue (2008): $11.3 billion
- Website: www.irs.gov
