2009
2009 Winner Profile
Wind River Systems
- Project Description: The device software optimization provider redesigned its customer support website to centrally manage content and provide personalized customer profiles. The company's 30,000-plus global customers have their own welcome pages, where they can access documentation and patches for the products that they have purchased. In the first month after the redesign, customer satisfaction increased from 47 percent to 82 percent, resulting from improved information wait times and a more personalized experience.
- Project type: BPM, Collaboration, Document Management
- Business Functions: Research & development/product development, Marketing, Customer service/support
- Business Goal: Customer
- CIO: $model.cio100.cioFirstName Fenton, CIO & VP
- CEO: Ken Klein, Chairman, President & CEO
- Headquarters: Alameda, Calif.
- Industry: Computer Hardware
- Revenue (2008): $370 million
- Website: www.windriver.com
