Enova has traded its proprietary phone systems and Windows-based PCs used by customer-service reps in favor of open-source software and diskless Linux workstations. Enova is saving $530 per seat and has been able to handle the same call volume with 25 percent fewer customer representatives. Forty servers handle the outgoing and incoming phone traffic from a daily average of 550 customers from the United States, the United Kingdom, Australia and Canada.
Open source, VoIP
Human resources, Research & development/product development, IT operations