2010 Winner Profile

Enova Financial Holdings

Project Description:
Enova has traded its proprietary phone systems and Windows-based PCs used by customer-service reps in favor of open-source software and diskless Linux workstations. Enova is saving $530 per seat and has been able to handle the same call volume with 25 percent fewer customer representatives. Forty servers handle the outgoing and incoming phone traffic from a daily average of 550 customers from the United States, the United Kingdom, Australia and Canada.
Project type:
Open source, VoIP
Business Functions:
Human resources, Research & development/product development, IT operations
Business Goal:
Customer
CIO:
Mark Friedgan, CIO
CEO:
Timothy Ho, President
Headquarters:
Chicago
Industry:
Financial services
Revenue (2009):
$242 million
Website:
www.enovafinancial.com
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