CIO.com - ITIL

SOA the Logical Choice for Australian Logistics Giant

Tue, 11 Nov 2008 05:00:00 GMT

Plug and play makes Dematic's rip and replace, legacy systems history. Instead, the company turned to service-oriented architecture and ITIL.

A CIO Needs to Know How to Find SOA or Find the Door

Rich Levin — Fri, 05 Sep 2008 04:00:00 GMT

There's more to best practices than architecture. Perhaps the best practice in SOA is for the CIO to get involved and be a leader in making the business case for adoption of SOA?

The IT Infrastructure Library Can Serve Small Companies: Here's How

Malcolm Wheatley — Fri, 30 May 2008 04:00:00 GMT

ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption experiences.

How Small Companies Can Make a Big Impact with the IT Infrastructure Library

Malcolm Wheatley — Fri, 21 Mar 2008 04:00:00 GMT

The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL.

Putting Together a Useful Project Plan for ITIL Configuration Management

Fri, 29 Feb 2008 05:00:00 GMT

The core of the IT Infrastructure Library (ITIL) is configuration management: the discipline of identifying, tracking, and controlling your IT environment's components to gain accurate and timely information for better decision-making. This book chapter explains how to manage the project for achieving those goals.

The Productivity Gap Between Mid-Market and Large IT Shops

Thomas Wailgum — Fri, 08 Feb 2008 05:00:00 GMT

According to an Enterprise Management Associates analyst, big-company IT departments are more efficient and effective than smaller ones.

Watch Out for Training Costs in IT Infrastucture Library Version 3

Fri, 21 Dec 2007 05:00:00 GMT

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.

What Service-Based Costing Really Means

N. Dean Meyer — Sun, 30 Sep 2007 04:00:00 GMT

A concept from ITIL could make a huge difference this budget cycle.

Increasing Adoption of ITIL is Making Resistance Futile

Wed, 19 Sep 2007 04:00:00 GMT

David Farris, IT manager at the U.S. Department of Agriculture's Animal Plant Health Inspection Service, has been working for five years to change some of the processes within his 300-employee organization. But a lack of active support from upper management made it difficult for Farris to push ahead with the new processes, which are based on the IT Infrastructure Library (ITIL) guidelines.

The Practical Value of the IT Infrastructure Library (ITIL)

Fri, 18 May 2007 04:00:00 GMT

When well-executed, ITIL can shift an IT organization's culture and focus to the business strategy. But culture change is hard to manage, and ITIL's processes are only effective if your staff adopts them.

Nine Steps To Take When Starting An IT Infrastructure Library Implementation

Fri, 18 May 2007 04:00:00 GMT

Nine steps to take before you begin an ITIL implementation.

The ITIL-SOA Connection

Galen Gruman — Fri, 30 Mar 2007 04:00:00 GMT

How to increase SOA project satisfaction

ITIL Goes Strategic

Galen Gruman — Fri, 30 Mar 2007 04:00:00 GMT

The new update to the IT Infrastructure Library could help you improve IT-business alignment and change your focus from fire fighting to service delivery.

Using ITIL to Save the Apollo 13 Astronauts

Fri, 15 Sep 2006 04:00:00 GMT

Could your IT team band together to save the Apollo 13 astronauts? That’s the mission for participants in a novel IT Infrastructure Library (ITIL) training program run by CA (formerly Computer Associates).Knowing the Apollo 13 story (in which astronauts and NASA scientists modified a lunar excursion module to get astronauts home safely) doesn’t equal success in this class. Participants in ...

AMD Cuts Prices; Processor War Heats Up

Mon, 24 Jul 2006 04:00:00 GMT

Advanced Micro Devices (AMD) slashed prices on some PC processors by as much as 57 percent in a new listing Monday, firing the latest salvo in a battle with rival Intel.The new price list is a sign the company is defending its hard-won market share against Intel. The world’s largest chip maker cut its microprocessor prices last month, and is ...