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How one company upended every square foot of its warehouse operations—interior layout, day-to-day shipping and receiving practices, the equipment workers used and the IT systems enabling it all—and reduced its warehouse labor costs by 30 percent and vanquishing many inefficiencies that had plagued its operations. Full story »
Even as offshore outsourcing has matured, best practices have been few. Now two top academics reveal the principles that should guide CIOs. Full story »
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To increase global collaboration, Procter & Gamble tries a measure of IT in its R&D formula. Full story »
As companies seek more and better ideas, CIOs have an opportunity to reinvent the innovation process and, by enabling people to collaborate, make IT an engine for growth. Full story »
MasterCard gets a payoff through a flexible approach to IT-enabled product development. Full story »
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