Process Trip

Declining sales. Cost pressure. Customers who wanted change, fast. Maritz Travel's COO tells how a group travel giant facing all of these pressures revamped its business processes, and how business and IT came together to make the effort pay off. Full story »

Feature

How Wal-Mart Lost Its IT Mojo

Two decades ago, the world's number-one retailer used IT to reinvent global supply chains. The world caught up and now Web 2.0 technologies are forcing retailers to pay more attention to customers. No longer a leader, Wal-Mart's IT is at a crossroads. Full story »

Feature

Six Degrees of Randy Mott

Former Wal-Mart CIO Randy Mott and his ex-colleagues are a who's who of corporate IT leadership Full story »

Feature

Think Globally, But Let Managers Act Locally

In a networked world, big companies need systems that distribute decision making Full story »

Q&A

The Tao of Consumer Tech

If there's anyone who understands the impact of consumer technology on the enterprise, it's Google CIO Douglas Merrill. He believes we're not only entering a new business epoch; it's one in which IT leaders with real technical skills will be more in demand than ever. Full story »

Columns

Career Strategist

The Longest Interview

Acting CIOs often have the deck stacked against them when it comes to making the job permanent. Three who beat the odds share how they did it. Full story »

Strategic CIO

No Boundaries Leadership

Most CIOs leverage their enterprisewide view of business operations. The CIO of Options Clearing Corp. must cultivate industrywide leadership to succeed in a time of unprecedented growth. Full story »

Think Tank

Get Outside Your Comfort Zone

Benchmarking is standard practice. But to make a great leap forward, you need to break out of the benchmark to study something completely different. Full story »

Departments

Editor's Letter

The Enemy Is IT

Today, the CIO's enemy is IT itself. More specifically, it's the way IT is changing. Full story »

Publisher's Letter

No More Outsourcing

Using the term "outsourcing" indicates that in the company's collective consciousness there's some imaginary line being drawn. On one side of the line it's us, and on the other, it's them. Full story »

Essential Technology

No More Lost Laptop Drama

Haven't encrypted your laptop fleet yet? There's no excuse for that choice anymore. Check out today's smart strategies for improving laptop security—before the next machine disappears and puts your company's reputation and your job at risk. Full story »

Trendline

Giant SAP Wants to Get Small

SAP has christened its new suite of hosted ERP software for the SMB SAP Business ByDesign and says the software will be available initially in the U.S. and Germany, with the U.K., France and China to follow. Full story »

Trendline

Who's the Host With the Most?

IBM spun out a free, standalone suite of productivity software included in the latest version of Lotus Notes, and Google announced plans to add a presentation application to Google Docs, its hosted, software-as-a-service (SaaS) suite of collaboration and communications tools. Full story »

Data Point

The Big Mash-Up

Retailers need multichannel approach to succeed. Full story »

Trendline: On the Move

Meet the New Boss...and His Buddies

CIOs brought in by the CEO need to realize that existing staff may be reluctant to open up to them because they know the new CIO has a direct line to the CEO. Full story »

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