10 Social CRM Tools to Help You Keep Tabs on Your Customers
These 10 social customer relationship management (CRM) applications can help your organization monitor, manage and respond to what your customers are saying about you on popular social media sites (and elsewhere).
This article discusses the urgent need for firms to successfully engage with customers, including handling issues such as social media and mobility, and at accomplishing this goal with smarter IBM collaboration and CRM solutions.
Organizations that have the most success with BI typically approach it incrementally. Discover a step-by-step strategy for success in this newsletter featuring research from Gartner.
This white paper address how data mining is used to get more value from CRM systems -- particularly focused on application of predictive analytics to the customer lifecycle (acquire, grow, retain.)
Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.
This webinar provides real world insight into converged systems taken from Oracle production environments. Join us to learn which offerings have the Lowest TCO, Highest Customer Satisfaction and Fewest Security Breaches... and more.
This session will discuss how Ashurst, a top-tier legal service provider for private and public sector clients worldwide, was able to effectively manage organizational change and improve their profitability using IBM Business Analytics.
Listen to Stephanie Balaouras, Vice President, Research Director of Forrester Research, discuss the market adoption and implementation of Continuous Availability solutions.
Learn how to easily create, deploy and manage both off-the-shelf and custom apps, improving productivity and efficiency for employees by mobilizing apps, processes and access to corporate information.
Access this on-demand webcast and grab some powerful BlackBerry� 10 code samples, ready-made for business app developers. Plus, find out about great resources for support and additional learning.
