10 Social CRM Tools to Help You Keep Tabs on Your Customers
These 10 social customer relationship management (CRM) applications can help your organization monitor, manage and respond to what your customers are saying about you on popular social media sites (and elsewhere).
Customers value instant contact and instant response. Is your contact center ready? Whether you are building, upgrading or migrating a contact center, the advice here will help you to ensure that your contact center is equipped
Implementing the right customer contact center tools can boost customer satisfaction and drive down costs. This guide highlights the technologies that are transforming the interaction agents are having with customers.
Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction. Direct your focus toward current customers and their needs to save costs associated with winning a new customer.
Hear from top IDC analyst, Richard Villars, about the path you can start taking now to enable your organization to get the benefits of turning data into actionable insights with exciting x86 technology.
As organizations' spending on global mobility infrastructure and support continues to rise, many corporations struggle to harness the benefits worldwide because of limited visibility and control over the associated wireless spends
Join Dave Berard, Product Manager, and Josh Scherman, Senior Manager of Technology Partnerships, at Constant Contact as they discuss how the company leverages its API to spur innovation and build strategic partnerships.