Business Process Management (BPM)

New, blogs, tips and trends on using BPM (business process management) effectively.

How To

4 Affordable Small Business CRM Options

Small businesses don't need expensive customer relationship software to manage customer records and important business data. Here are four inexpensive CRM options that offer the functionality you need and also integrate with the social sites your customers and prospects use. Full Story »
News

IBM Launches an Appliance for the 'Internet of Things'

The IBM Message Site appliance can ingest up to 13 million MQTT messages per second

News

VMware Adds Project Management, Secure IM to Socialcast Platform

The virtualization giant adds project management and secure messaging capabilities to its enterprise social networking and collaboration platform in an effort to break down information silos and centralize workflow.

How To

Giving Enterprise Software a Social Makeover Attracts Users

When it comes to developing enterprise applications, organizations are increasingly realizing that user experience is as important as functionality. In response, vendors are taking a more agile approach to building those apps in order to better meet users' needs.

News

How to Use BPM to Improve Customer Experience

A Gartner analyst speaking at the firm's business process management summit explains how BPM technologies can be used to bring more success to your enterprise by improving customer experience.

News

Software AG Goes All-out for In-memory Data Processing

Software AG unveiled an in-memory business intelligence platform and an in-memory-enabled Enterprise Service Bus

Advice & Opinion

How to Create Successful IT Projects With Value-Driven BPM

Businesses can realize immediate and lasting improvements in both IT and people-based initiatives when they implement a management discipline known as value-driven business process management. Accenture's managing director for its BPM practice looks at how you can benefit from value-driven BPM and highlights the characteristics consistent among companies that have successfully adopted the process.

How To

Using CRM to Know the Score Before the Super Bowl

This week, experts and amateurs alike will try to predict the score of the Super Bowl. Maybe your CRM system can't tell you whether the 49ers or Ravens will win, but it can help you gain the same insight into customer relationships so you know the score before you take the field and try to close a deal.

How To

Social BPM Adds Value for Enterprises and Employees

The next generation of employees expects your business processes to be collaborative. However, don't adopt business process management for just them, though. Move to BPM for your bottom line.

Feature

Top 12 Big Data Stories of 2012

The holidays are here and 2012 is on its way out, ending a huge year for Big Data. It's time to reflect on the most popular Big Data stories and tips of the year.

Feature

Big Data Offers Huge Potential for Smaller Companies, Intuit Says

To date, large enterprises have been best-positioned to leverage big data to gain a competitive advantage, but Intuit sees a big opportunity to provide big data for small businesses and consumers.

News

Fujitsu Uses Virtual Shoppers to Shorten Cash Register Wait Times

The company has used "scenario analysis" software to developed simulations to help retailers optimize their checkout layouts

How To

Social CRM Offers Big Rewards If You're Persistent

Putting the 'social' in your social CRM strategy means aggregating more information about your customers and prospects. A new generation of tools is being developed to make this happen.

News

Big Data Leading to New Breed of Service Provider

Big data is giving rise to a new breed of services aimed at helping over-burdened IT departments take on the challenges of data analytics without investing in additional infrastructure. And vendors of all sizes are getting in on the action.

How To

6 Business Dashboards That Help CIOs Manage Employees, Web Services

These six dashboards help IT executives make key decisions by putting data from a variety of enterprise applications and services at a CIO's fingertips so he or she can better manage employees, website activity, development projects and more.