Find news, analysis and advice, case studies, and blogs on consumer IT issues.
Thu, April 17, 2014 - Between the federal Healthcare.gov site and various state websites, more than 8 million Americans signed up for 2014 healthcare coverage on a health insurance exchange. Building those exchanges proved to be much, much easier said than done. Here's a quick look at who succeeded and who failed.
Tue, March 25, 2014 - Boston-based restaurant chain b.good started its customer loyalty program with email 12 years ago because, well, it couldn't afford much else. As the chain has grown, so has its rewards program, which now has 53,000 'Family' members using keycards and smartphone apps to connect with b.good.
Wed, March 19, 2014 - Like most previously paper processes, road race registration has moved online. This offers convenience to runners, but it can be a headache for unprepared race directors. Here's how three organizations handle the traffic, testing and analysis of their runner registration systems.
Wed, March 19, 2014 - In a keynote before leading advertising and marketers professionals, Marissa Mayer details Yahoo's growth on mobile and its new advertising options -- and talks up Tumblr.
Tue, March 11, 2014 - Carsales.com, Australia's top online automotive classified site, is helping its independent dealers make the switch to sites built with responsive design in mind. Revenue is up, the company says, in part because of increased traffic from mobile devices.
Mon, March 03, 2014 - One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
Wed, February 19, 2014 - IT is full of shorthand. (Hey, there's one example.) Many abbreviations and acronyms have become standard terms in tech, if not everyday language. But some terms just need to be retired.
Tue, February 11, 2014 - The cars of tomorrow will listen, talk, entertain, protect, get energy from the sun and even drive themselves. Not all carmakers plan to take the same road, though, and some face more potholes than other.
Wed, February 05, 2014 - Many of today's mobile and Web applications collect personal data. This makes plenty of users pause before downloading. To ease user's minds -- and to help developers demonstrate that they have legitimate reasons for collecting that information -- MyPermissions has established a permissions certificate process to deem apps 'trustworthy.'
Tue, February 04, 2014 - Tech and telecom firms have pledged more than $750 million in support of Obama's ConnectEd initiative to bring broadband technology and computing tools to classrooms.
Thu, January 30, 2014 - In an era when consumers' wallets are filled with credit cards, rewards cards, gift cards and other cards, Coin aims to be the universal payment option of choice. But can it stand out in a growing market of smartphone apps, digital wallets and NFC technology?
Tue, January 28, 2014 - Your Klout score serves as an important indicator of your social media influence. These tips will help you increase your Klout score while also improving social engagement.
Mon, January 27, 2014 - Klout is now entering its fifth year. Is the social media scoring service an important indicator of online influence? Or is it just a meaningless number?
Mon, January 20, 2014 - Your company's value zone has more to do with the employees who deliver your services than the services themselves.