Find news, analysis and advice, case studies, and blogs on consumer IT issues.
Mon, March 03, 2014 - One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
Wed, February 19, 2014 - IT is full of shorthand. (Hey, there's one example.) Many abbreviations and acronyms have become standard terms in tech, if not everyday language. But some terms just need to be retired.
Tue, February 11, 2014 - The cars of tomorrow will listen, talk, entertain, protect, get energy from the sun and even drive themselves. Not all carmakers plan to take the same road, though, and some face more potholes than other.
Wed, February 05, 2014 - Many of today's mobile and Web applications collect personal data. This makes plenty of users pause before downloading. To ease user's minds -- and to help developers demonstrate that they have legitimate reasons for collecting that information -- MyPermissions has established a permissions certificate process to deem apps 'trustworthy.'
Tue, February 04, 2014 - Tech and telecom firms have pledged more than $750 million in support of Obama's ConnectEd initiative to bring broadband technology and computing tools to classrooms.
Thu, January 30, 2014 - In an era when consumers' wallets are filled with credit cards, rewards cards, gift cards and other cards, Coin aims to be the universal payment option of choice. But can it stand out in a growing market of smartphone apps, digital wallets and NFC technology?
Tue, January 28, 2014 - Your Klout score serves as an important indicator of your social media influence. These tips will help you increase your Klout score while also improving social engagement.
Mon, January 27, 2014 - Klout is now entering its fifth year. Is the social media scoring service an important indicator of online influence? Or is it just a meaningless number?
Mon, January 20, 2014 - Your company's value zone has more to do with the employees who deliver your services than the services themselves.
Fri, January 17, 2014 - Bank of America experiments with real-time video and chat in online, in-person and mobile channels to improve customer service
Wed, January 15, 2014 - It's a cause. It's a curse. It's just business. Ad blockers take a bite out of the $20 billion digital advertising pie.
Wed, January 08, 2014 - Following a leaky and occasional drama-filled lead-up, T-Mobile finally unveiled the latest chapter in its Uncarrier initiative. Today the company announced it will pay customers to break their current carrier contracts with their current carriers and switch over to Team Magenta.
Wed, January 08, 2014 - Microsoft came out on top in a brand survey conducted by Forrester Research, beating often-trumpeted Apple because of Microsoft's ubiquity in consumers' lives and its cross-generational appeal.
Tue, January 07, 2014 - The better your Google Authorship, the more likely you are to see your headshot and a 'rich snippet' attached to the Web content you produce. But this has little impact on SEO and no effect at all on Google Author Rank. Here's an inside look at the pros and cons of Google Authorship for SEO.