Customer Relationship Management (CRM)

Wed, May 16, 2012 - Is it really possible to provide tech support in 140 characters? Industry experts, including Dell, offer sound advice and proven techniques to help you move beyond marketing blasts to provide social customer support.

Tue, May 15, 2012 - The company will sell its SaaS (software as a service) products as a 'loosely coupled suite'

Fri, May 11, 2012 - For more than 30 years, Gartner has dominated the IT analyst market. CIO.com columnist Rob Enderle sees Ombud, a new analyst firm focusing on social CRM and pulling member profiles from LinkedIn, as a viable challenge to a firm founded before there were even PCs.

Fri, May 11, 2012 - There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.

Thu, May 10, 2012 - Another executive at the cloud application vendor is taking a leave of absence

Tue, May 01, 2012 - From obtaining relevant data to reaching customers wherever they are, these best-of-breed email marketing tips can help you improve your campaigns beyond generic email blasts.

Wed, April 25, 2012 - Leading Web-based CRM vendor Salesforce.com looks to build on its established position as government cloud supplier with new dedicated, multi-tenant cloud, app marketplace and integrator training program.

Wed, April 25, 2012 - At the Cloudforce conference in Washington, Salesforce.com, the cloud-based CRM leader, outlines its vision for remaking enterprise IT operations to mirror the social Web.

Tue, April 24, 2012 - Money from a recent funding round will go toward experienced enterprise salespeople and more engineers

Mon, April 23, 2012 - They say the road to hell is paved with good intentions. One of those good intentions is 'always keeping your data updated.'

Thu, April 19, 2012 - The marketplace could give customers better ability to try-before-they-buy

Tue, April 03, 2012 - Many sales teams have access to automation tools for better visibility. However, when you consider that the average sales rep has from 20 to 50 open sales opportunities at any given time, using those tool have unintended consequences such as escalating the 'Big Data' problem. Cloud-based services may hold the answer.

Mon, March 26, 2012 - The new clients are aimed at workers who tend to be on the go anyway

Mon, March 19, 2012 - A Why is it that companies that should know better embark on programs of customer abuse when they should stop and think like a customer, at least for a few seconds? This is a small tale of a company getting it right, then making three all-too-common mistakes. These are not the only ways a company can abuse its customers, but is an example of the kind of non-thinking that should be avoided.