Customer Relationship Management (CRM)
News, blogs, analysis, tips and trends for maximizing the business benefit of customer relationship management
Mon, March 03, 2014 - One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
Thu, February 27, 2014 - Former Oracle sales executive Keith Block is having a big impact for Salesforce.com, Benioff says
Mon, February 24, 2014 - Analyst: BlueKai's mobile data management capabilities are its 'crown jewel'
Tue, February 18, 2014 - Pricing details for the new modules will be announced at the Convergence conference next month
Thu, February 06, 2014 - More acquisitions, an increased cloud push and better connections to the rest of Microsoft's products may be on tap
Thu, January 23, 2014 - New toolkits go further than the existing API access Salesforce.com had provided
Tue, January 21, 2014 - The company saw a dip in software revenue as the cloud business grew in the fourth quarter
Fri, January 17, 2014 - Bank of America experiments with real-time video and chat in online, in-person and mobile channels to improve customer service
Mon, January 06, 2014 - Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for customers.
Mon, December 23, 2013 - News of hybrid SaaS, PaaS and happier customers is all on tap
Fri, December 20, 2013 - The marketing software market is heating up as CMOs get IT purchasing power
Thu, December 05, 2013 - IT execs are wary, but benefits of cloud technology are a powerful draw
Thu, December 05, 2013 - At a conference as big and boisterous as Dreamforce, you hear a relentless stream of ideas. Some are good, but most are bad. At Dreamforce 2013, there was only one idea that really mattered: Whether smartphones are the future client for enterprise apps.