Customer Relationship Management (CRM)

Wed, February 08, 2012 - But an improved self-service experience is on the way, Salesforce.com pledges

Tue, February 07, 2012 - The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

Mon, February 06, 2012 - Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.

Mon, February 06, 2012 - Windows Phone 7, iOS, Android and BlackBerry will all be represented

Thu, February 02, 2012 - Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch.

Tue, January 31, 2012 - Salesforce.com's upcoming Analytics Edition features will now be included in some editions at no additional cost

Tue, January 31, 2012 - The service for small businesses is the result of Salesforce.com's Assistly acquisition

Fri, January 27, 2012 - Users are angry at the extra cost tied to the upcoming Analytics Edition, saying the core product's reporting function has long been lacking

Thu, January 19, 2012 - CIOs need to break with tradition or risk having IT get outsourced, say modern IT managers. But how do they gain an edge? Don't be a slave to ROI, work with startups, and bring iPads and mobile apps into the enterprise.

Wed, January 04, 2012 - I've never met a sales rep who said they had enough leads, let alone too many. But I'm here to tell you that leads are the junk food of business. Time to go on a diet, consuming fewer leads...and only the right kind of leads.

Tue, January 03, 2012 - SaaS, social networking and key acquisitions changed the landscape in 2011

Thu, December 22, 2011 - Oracle moves closer to gaining a range of "customer experience management" software to battle Salesforce.com

Tue, December 20, 2011 - Can a new-fangled iPad app really change the way a 100-year-old energy company sells hydraulics equipment? Eaton Corp. says its new app has already led to more sales.

Tue, December 20, 2011 - Still, sales of Oracle's specialized hardware-software appliances grew rapidly in the quarter, according to CEO Larry Ellison