Customer Relationship Management (CRM)
News, blogs, analysis, tips and trends for maximizing the business benefit of customer relationship management
Thu, December 05, 2013 - At a conference as big and boisterous as Dreamforce, you hear a relentless stream of ideas. Some are good, but most are bad. At Dreamforce 2013, there was only one idea that really mattered: Whether smartphones are the future client for enterprise apps.
Mon, December 02, 2013 - Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.
Fri, November 22, 2013 - Rather than giving away free stuff, The North Face and Red Robin create customized "experience" rewards for faithful customers
Thu, November 21, 2013 - Attackers can also use the malware to remotely control infected workstations and access SAP servers, Microsoft researchers said
Tue, November 19, 2013 - What can you say about a user conference that weighs in at 120,000 attendees and has a total budget rivaling a small city? Choose your technical sessions wisely and approach 'lessons learned' discussions with caution.
Mon, November 18, 2013 - HP's Converged Infrastructure will provide dedicated instances in Salesforce.com's cloud to customers who want them
Mon, November 18, 2013 - Companies should create their own "Internet of customers," according to Salesforce.com
Mon, November 18, 2013 - Survey finds that CIOs and marketing chiefs don't see eye-to-eye on much at all.
Fri, November 15, 2013 - Scheduling, billing, inventory and client tracking -- these applications offer complete systems for managing your on-site service business.
Fri, November 15, 2013 - Amazon Web Services this week rolled out a new cloud-based data analytics tool named Kenesis, which can analyze massive amounts of data in real time and be paid for by the hour.
Thu, November 14, 2013 - The 'State of Salesforce' report arrives days before the cloud vendor's annual Dreamforce conference
Thu, November 14, 2013 - Zoho is doing some 30 migrations per day away from rival CRM platforms, according to a company official
Thu, November 14, 2013 - From simple bookkeeping packages to full-blown ERP systems, open source software can provide free options for small businesses that don't have the budget for big-ticket enterprise applications.
Tue, November 12, 2013 - The venture capital-backed CRM vendor turned a profit in its third quarter, according to CEO Larry Augustin