Customer Relationship Management (CRM)
News, blogs, analysis, tips and trends for maximizing the business benefit of customer relationship management
Thu, May 09, 2013 - Small businesses don't need expensive customer relationship software to manage customer records and important business data. Here are four inexpensive CRM options that offer the functionality you need and also integrate with the social sites your customers and prospects use.
Thu, May 02, 2013 - Analyst: The release shows that Salesforce.com is listening to customers' requests for new features
Wed, May 01, 2013 - A little more than two years after purchasing Java tool vendor WaveMaker, VMware has sold the assets of the company to the Pramati software engineering firm.
Tue, April 30, 2013 - Three years after Chatter's release, there are many who still doubt Salesforce.com's collaboration platform. It's time to wake up and smell the coffee. The long-term collaboration improvements are worth the short-term workflow disruptions.
Mon, April 29, 2013 - It's time for CIOs to find out which communication technologies customers prefer, and give customer-service reps the data they need to answer questions, says a Forrester analyst.
Mon, April 29, 2013 - The chief marketing officer at International Speedway offers insights into how innovative technology can improve the guest experience.
Mon, April 29, 2013 - Salesforce.com takes over the top spot in terms of revenue, ahead of SAP
Fri, April 26, 2013 - An employee is left with a huge credit card bill after a software implementation allegedly goes wrong
Tue, April 23, 2013 - Social.com ties Buddy Media to Radian6 and Salesforce.com CRM data
Mon, April 22, 2013 - Both vendors grew faster than the overall enterprise software market, according to IDC
Mon, April 22, 2013 - Infor also says its hiring binge wil help it release 300 new products in 2013, 150 percent more than last year
Thu, April 18, 2013 - Everybody knows data warehousing is big data. But when you want to understand what's really going on with your customers' social interactions, terabytes may seem small. It's a laborious process, but the insight it provides can reap big rewards.
Tue, April 16, 2013 - When it comes to developing enterprise applications, organizations are increasingly realizing that user experience is as important as functionality. In response, vendors are taking a more agile approach to building those apps in order to better meet users' needs.
Tue, April 09, 2013 - Along with the tools, Salesforce.com is holding mobile application training events for partners and developers