Unified communications

News, blogs, analysis, tips, discussion and how-to about UC (unified communications).


Law Firm CIO Makes the Case for Microsoft Lync

Law firm Holland & Knight already had a who's who of best-of-breed communications products deployed when the firm's IT team decided it needed to replace the tangled mess of PBX systems that provided voice lines at its many offices. It chose to jettison them all in favor of an infrastructure built on Microsoft Lync Server 2013. Full Story »

Unify Sets Timetable for Launch of its Project Ansible Unified Communications Service

Unify plans to offer Project Ansible as a service with connectors to its on-premise OpenScape voice products, starting in October


Twitter: Attack Emails Drop From 110 Million Per Day to a Few Thousand

There used to be a whopping 110 million attack messages per day spoofing the Twitter domain name as cyber-criminals blasted out fake Twitter e-mail at intended victims to try and fool them into opening dangerous malware-infested links and other scams. But by adopting a messaging authentication protocol called Domain-based Message Authentication, Reporting and Conformance (DMARC), Twitter has seen that number drop to a few thousand.


Skype for Outlook.com Rolls Out Worldwide with New HD Video Call Support

Good news, social butterflies! Nearly a year after Microsoft first added Skype functionality to Outlook.com on a preview basis, the communication tool is officially rolling out to inboxes throughout the world--complete with new HD video calling capabilities.


Microsoft Pushes Ahead with Skype-lync Integration

The company will demonstrate video conference compatibility between the two products at this week's Lync Conference


7 Highlights From Ethernet Inventor Bob Metcalfe's Reddit AMA

Father of Ethernet Bob Metcalfe bravely dove back into the Reddit Ask Me Anything pool on Wednesday, deftly fielding questions from the masses about everything from techie topics like SDN to news topics like the NSA to random topics like bar fighting.


Facebook Sustainable for Foreseeable Future, Researcher Says

While Princeton University researchers predictA Facebook could shed 80% of its users over the next few years, a Carnegie Mellon University computer scientist has the social network's back and says Facebook's prospects are good.


Call Centers as Social Media Hubs

Contact centers are changing rapidly with the arrival of cloud technology and the ability to interact with customers over new social channels, including Twitter. The transformation has implications for everything from how companies deal with customers to the role agents play and how internal groups are best organized. Network World Editor in Chief John Dix caught up with the CEO of LiveOps, Marty Beard, for his take on where we stand and where we're headed.


To Get Video Into More Conference Rooms, Logitech Goes Medium

Logitech is turning to what it knows best with its latest in-office videoconferencing system: Rather than a standalone hardware and software platform, the ConferenceCam CC3000e is essentially a peripheral.


Why One Company Declined Cloud-based 'Crisis Communications System'

Cloud-based services are still often seen as too risky for sensitive information. Take the case at Kingsport, Tenn.-based Eastman Chemical Company, which said "no" to the cloud when designing its new crisis communications system.


Cisco Buys Mobile Collaboration Company

Cisco this week acquired Collaborate.com, a Boston-based developer of mobile collaboration applications.


Citrix Adds New Pricing, Capacity Options for Gotomeeting Web Conferencing Product

The goal is to attract customers that find the standard product either too pricey or too limited


Microsoft Bulks Up Security; Brings Encrypted Email to Office 365 Enterprise Bundles

Enterprises sending email via Office 365 will be able to encrypt those messages starting next year at no extra charge, making it possible to send secure mail to people who are off the corporate email system.


Shh! Skype May Filter Out Annoying Typing Sounds

For anyone who has participated on a well-attended conference call, it's a familiar problem: the tap-Tap-TAP of some anonymous participant, typing notes. Fortunately, a future version of Skype may silence the offending fingers.

How To

How to Run Your Small Business With Free Open Source Software

From simple bookkeeping packages to full-blown ERP systems, open source software can provide free options for small businesses that don't have the budget for big-ticket enterprise applications.