Change Management

Best practices, tips, hints, how tos, and more about overcoming resistance to change and leading an organization to greatnes.

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How to Design a Successful RACI Project Plan

No matter how detailed and complete a project plan may be, confusion or omission of participant roles and responsibilities will cause major problems. IT management coach and consultant Bob Kantor outlines the simplest and most effective approach to define and document project roles and responsibilities, and improve project outcomes -- the RACI model. Full Story »
News

VMware Going 'All In' with BYOD

From social networks to seven-digit savings to employee angst, VMware's internal BYOD program for smartphones has it all. Now the company is looking to expand BYOD to laptops and tablets.

How To

Kicking Waterfall Project Management Habits Requires Agility

Things that won't die are great for the movies, but bad ideas that won't go away can really hurt cloud projects. Unfortunately, management likes classic, counterproductive waterfall project management and binary go-live deployments for cloud projects.

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Big Data Analytics Gold for the Call Center

There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.

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Can Google Apps Unseat Microsoft Office and Exchange?

The BYOD phenomenon and the need to collaborate with mobile users and international subsidiaries led New England Biolabs to weigh a switch from Microsoft Office and Exchange Server to Google Apps. The results of their proof-of-concept testing surprised many, including the CIO.

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Formula One Racing Team Speeds to Agile Development

Lotus F1's IT team made a technology pit stop and changed from a traditional application development strategy to an agile approach. Why shift gears? The pit crew and car designer wanted better data faster -- and IT wasn't about to pass on the opportunity.

How To

How IT Pros Can Avoid Bid-to-Win Horror Shows

Zombies and vampires are great for the movies, but life-sucking ideas that won't go away are bad for IT projects. Problem is, clients really encourage bid to win behaviors -- even in cloud projects where they are counterproductive.

News

iPad in the Enterprise: IT Must Stay Ahead of the Curve

In a wide-ranging interview, an Apple expert shares real-world experiences about iPads in the enterprise, mobile device management and BYOD. Key takeaways for IT: Don't improvise when it comes to iPad adoption and don't get bypassed by rogue users.

How To

Are Zombies Sucking the Life Out of Your Data Center?

If your organization operates its own servers and switches, it's likely that a percentage of them are zombies--steadily gobbling up resources but doing no work. Cleaning up a zombie server infestation takes good management and stringent documentation.

Q&A

Chevron's CIO Talks Transformation and Why IT Leaders Should Smile

In the latest installment of the CIO Interview Series, Louie Ehrlich, CIO and president of Chevron Information Technology Company, talks about the most important things he's learned leading a giant, global IT team through massive change. His answers may sound simple, but they're hard-won lessons for Ehrlich, the top tech executive for the nearly $250 billion energy company, whose transformation effort has yielded the better part of a billion dollars in payback for Chevron.

How To

How to Avoid the Perils of Virtualization and Cloud Stall

Virtualization and cloud computing offer the promise of cost savings, efficiency and flexibility, but organizations must plan their transitions carefully or risk finding themselves stuck with a bundle of sunk costs and no path forward.

Q&A

IT Outsourcing System Is Broken, How Can Service Providers Fix It?

Andrew Wasser, a veteran CIO and the associate dean of the Heinz College's School of Information Systems and Management at Carnegie Mellon University, tells CIO.com how outsourcing providers can develop cultures of innovation and other challenges and trends and in the industry.

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Which Open Source CMS Is Right for Your Business?

Open source Web CMS software is a good option for any sized business. We look at three open source Web content management systems -- Drupal, Joomla and WordPress -- and help you pick the best one for your organization.

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CIOs Must Fit the Cloud Into IT Strategy

Cloud computing is quickly going from promise and potential to practical applications, and CIOs who haven't already considered what cloud means for their business better step up. That was the consensus of panelists at a roundtable discussion hosted by IntraLinks on Thursday.

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3 Tips for Using Cloud Services to Extend Your Data Center

How to assess needs and goals, set application strategy and identify challenges to making effective use of cloud computing.

 
Whether your data center is large or small, it faces a similar set of roadblocks to efficiency, uptime, and ROI. This white paper reveals the six most common and intractable problems facing the data center and explains how to rectify them while improving efficiency and uptime.
Innovations are changing the role procurement plays within the enterprise. SAP's Chris Salis, Global Vice President of Procurement Solutions, and Emily Rakowski, Senior Director and Head of Procurement Solutions Marketing discuss how SAP Procurement Solutions are the strategic differentiators of innovation.
In August 2011, Benny Kirsh was named VP and CIO at Infoblox, an industry-leading developer of network infrastructure automation and control solutions. With more than 25 years of experience, Kirsh is responsible for driving strategic advancements via the company's IT infrastructure and applications.
In this Quest white paper, gain a deeper understanding of all the dangers involved with privileged account ("super user") management. Learn to mitigate risks by enabling granular access control and accountability for admin or super user accounts. Read it today.
As more and more CIOs are beginning to see significant benefits from letting employees choose the device they use to get their jobs done, the Bring Your Own Device (BYOD) trend is spreading. According to the Computerworld Consumerization of IT Study, about half of the 604 respondents said their organizations allow employees to do work using their own devices either away from the office or at work. Whether these devices are smart phones, tablets, or laptops that are used in the office or while working remotely, companies that embrace this trend are finding their employees are more productive and experience greater job satisfaction. What's more, enterprises can significantly reduce up front costs and allow for flexible work hours by letting employees use their device of choice anytime, from anywhere.
In this paper, we analyze the delivery of live and on-demand mobile video content. It focuses on specific ways in which organizations can follow best practices to ensure the experience of video communication is maximized for viewers, while keeping corporate networks running smoothly.
Date/Time: June 5, 2012, 11:00 a.m., EDT, 4:00 p.m. BST / 3:00 p.m. UTC

Please join us for this webcast, as Dr. Barry Devlin, Founder and Principal, 9sight Consulting, describes what operational analytics can do for your business and reviews an architectural approach that will enable you to make it a reality.
Have you been thinking about what it would take to start using virtualization? Or do you know the basics and want to find out more? No problem. This webcast is designed for anyone with little to no knowledge of virtualization technology. Attend this webcast to learn:

-A basic overview of the business value of the technology and some key capabilities that make virtualization so valuable to IT and the businesses you serve.
-The basics for creating virtual machines and the key choices that can be made along the route to deployment.
View this on demand webcast to learn if moving business communications to the cloud is right for your business. Featured industry experts DMG Consulting LLC president, Donna Fluss, Frost & Sullivan principal analyst, Michael DeSalles, and Interactive Intelligence senior vice president, Joe Staples discuss this topic and help you answer your pressing questions at the conclusion of this web event.
In this webcast, Vantage Point Performance's Michelle Vazzana will reveal how to coach your reps to better performing pipelines.
In this webcast produced by the Sales Management Association (SMA), Forrester's Scott Santucci will explore the new sales paradigm and discuss how businesses must transform their selling models into dynamic, communications-intensive systems, empowering individual sellers to define, create and deliver value to customers.
SAP Sales OnDemand is intuitive, leveraging social collaboration capabilities you already know how to use. It enables fast, effective team collaboration and account management to help you sell more effectively. Watch the video to see how!
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