ITIL

Tue, November 11, 2008 - Plug and play makes Dematic's rip and replace, legacy systems history. Instead, the company turned to service-oriented architecture and ITIL.

Fri, May 30, 2008 - ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption experiences.

Fri, March 21, 2008 - The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL.

Fri, February 29, 2008 - The core of the IT Infrastructure Library (ITIL) is configuration management: the discipline of identifying, tracking, and controlling your IT environment's components to gain accurate and timely information for better decision-making. This book chapter explains how to manage the project for achieving those goals.

Fri, February 08, 2008 - According to an Enterprise Management Associates analyst, big-company IT departments are more efficient and effective than smaller ones.

Fri, December 21, 2007 - The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.

Sun, September 30, 2007 - A concept from ITIL could make a huge difference this budget cycle.

Wed, September 19, 2007 - David Farris, IT manager at the U.S. Department of Agriculture's Animal Plant Health Inspection Service, has been working for five years to change some of the processes within his 300-employee organization. But a lack of active support from upper management made it difficult for Farris to push ahead with the new processes, which are based on the IT Infrastructure Library (ITIL) guidelines.

Fri, May 18, 2007 - When well-executed, ITIL can shift an IT organization's culture and focus to the business strategy. But culture change is hard to manage, and ITIL's processes are only effective if your staff adopts them.

Fri, May 18, 2007 - Nine steps to take before you begin an ITIL implementation.

Fri, March 30, 2007 - How to increase SOA project satisfaction

Fri, March 30, 2007 - The new update to the IT Infrastructure Library could help you improve IT-business alignment and change your focus from fire fighting to service delivery.

Fri, February 16, 2007 - IT Infrastructure Library is not a solution but it is a jump-start and a useful lever to generate awareness.

Fri, September 15, 2006 - Could your IT team band together to save the Apollo 13 astronauts? That’s the mission for participants in a novel IT Infrastructure Library (ITIL) training program run by CA (formerly Computer Associates).Knowing the Apollo 13 story (in which astronauts and NASA scientists modified a lunar excursion module to get astronauts home safely) doesn’t equal success in this class. Participants in ...