Resources to help organizations and their IT departments with using the Information Technology Infrastructure Library (ITIL) goverance framework.
Thu, February 21, 2013 - ITIL is growing in demand and some employers are paying a premium for certifications and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for you or your company?
Tue, February 05, 2013 - As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.
Wed, December 19, 2012 - The holidays are here and 2012 is on its way out, ending a huge year for Big Data. It's time to reflect on the most popular Big Data stories and tips of the year.
Thu, March 22, 2012 - Second-generation IT services deals almost always go better. But after an especially troubled relationship with IBM, Texas is counting on new vendors and an unproven outsourcing model to deliver the second time around.
Tue, February 21, 2012 - Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good--particularly when implemented by third-party IT service providers.
Wed, February 15, 2012 - Despite its rapid adoption in recent years, ITIL is fraught with adoption challenges that could be prevented, or at least minimized. The trick is to ensure that sufficient planning leads to optimal adoption. Forrester recommends getting started with these five steps.
Thu, June 23, 2011 - Capacity planning is no longer just a process aimed at forecasting hardware needs; it's the key to understanding and optimizing the cost of running business services through platform selection. Forrester recommends updating today's capacity planning process with three new steps to account for cost-value analysis, governance, and global planning.
Tue, November 11, 2008 - Plug and play makes Dematic's rip and replace, legacy systems history. Instead, the company turned to service-oriented architecture and ITIL.
Fri, May 30, 2008 - ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption experiences.
Fri, March 21, 2008 - The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL.
Fri, February 29, 2008 - The core of the IT Infrastructure Library (ITIL) is configuration management: the discipline of identifying, tracking, and controlling your IT environment's components to gain accurate and timely information for better decision-making. This book chapter explains how to manage the project for achieving those goals.
Fri, February 08, 2008 - According to an Enterprise Management Associates analyst, big-company IT departments are more efficient and effective than smaller ones.
Fri, December 21, 2007 - The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.