ITIL

Tue, February 21, 2012 - Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good--particularly when implemented by third-party IT service providers.

Wed, February 15, 2012 - Despite its rapid adoption in recent years, ITIL is fraught with adoption challenges that could be prevented, or at least minimized. The trick is to ensure that sufficient planning leads to optimal adoption. Forrester recommends getting started with these five steps.

Thu, June 23, 2011 - Capacity planning is no longer just a process aimed at forecasting hardware needs; it's the key to understanding and optimizing the cost of running business services through platform selection. Forrester recommends updating today's capacity planning process with three new steps to account for cost-value analysis, governance, and global planning.

Tue, November 11, 2008 - Plug and play makes Dematic's rip and replace, legacy systems history. Instead, the company turned to service-oriented architecture and ITIL.

Fri, May 30, 2008 - ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption experiences.

Fri, March 21, 2008 - The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL.

Fri, February 29, 2008 - The core of the IT Infrastructure Library (ITIL) is configuration management: the discipline of identifying, tracking, and controlling your IT environment's components to gain accurate and timely information for better decision-making. This book chapter explains how to manage the project for achieving those goals.

Fri, February 08, 2008 - According to an Enterprise Management Associates analyst, big-company IT departments are more efficient and effective than smaller ones.

Fri, December 21, 2007 - The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.

Sun, September 30, 2007 - A concept from ITIL could make a huge difference this budget cycle.

Wed, September 19, 2007 - David Farris, IT manager at the U.S. Department of Agriculture's Animal Plant Health Inspection Service, has been working for five years to change some of the processes within his 300-employee organization. But a lack of active support from upper management made it difficult for Farris to push ahead with the new processes, which are based on the IT Infrastructure Library (ITIL) guidelines.

Fri, May 18, 2007 - When well-executed, ITIL can shift an IT organization's culture and focus to the business strategy. But culture change is hard to manage, and ITIL's processes are only effective if your staff adopts them.

Fri, May 18, 2007 - Nine steps to take before you begin an ITIL implementation.

Fri, March 30, 2007 - How to increase SOA project satisfaction