Process Improvement

Various types of information on how IT departments can improve processes and create better prodecures and the potential benefits of process innovation and change.

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How to Know When to Hire Internally and When to Look Outside

In a perfect world promoting internally is a good way to lower costs, create a talent pipeline and build morale. However, in the real world, you must weigh those benefits against the need to get the right skillset for the job. Full Story »
How To

How to Change Software Testing for New Cloud Configurations

If DevOps means infrastructure as code,' then that code very well could have bugs. DevOps also means you may not see those bugs in a test environment because, well, there is no test environment. Here's what you can do to manage this risk.

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How IT Leaders Can Empower Teams to Become Decision-Makers

Most managers want their team members to be more proactive when it comes to making decisions. IT Team leaders at any level can use a 'Tree Decision Rights' model to identify different types of decisions and then work with their team members to empower them to take on more decision-making responsibly.

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IT Resume Makeover: No Time for Complacency

Just because you're not actively looking for a job is no reason to neglect your resume. In a fluctuating market the rug can be pulled out from under even the most skilled IT pros, so it's always good to be prepared.

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11 Profiles in Bad Leadership Behavior

Recognizing where you fall short in your management style and then developing a plan to strengthen those areas can mean the difference between being a boss and being a leader. It can also make a difference in how far you advance in your IT management career.

Grow

Crowdsourcing Offers a New and Wider Path to Innovation

GE, Allstate try crowdsourcing contests where external brainiacs compete to produce the best answers to big-data analytics questions.

News

EMC Tackles Big Data, Cloud Skills Gap Among IT Business Leaders

Many organizations have trouble finding IT workers with the skills needed to implement big data analytics and cloud computing strategies. But that skills gap isn't limited to engineers and developers. There's also a shortage of executives and business leaders with the skills to manage big data and cloud teams. EMC is seeking to change that with a new series of courses.

News

VMware Adds Project Management, Secure IM to Socialcast Platform

The virtualization giant adds project management and secure messaging capabilities to its enterprise social networking and collaboration platform in an effort to break down information silos and centralize workflow.

Q&A

How Benchmarking Can Improve IT Outsourcing Deals

As IT outsourcing has evolved so have IT outsourcing customers' benchmarking needs. As a result, a new approach to benchmarking is necessary. Kathy Rudy, partner with outsourcing consultancy ISG, discusses pros and cons of benchmarking for transformation and how to do it right.

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7 Tips to Help Project Managers Track Their Tech Teams

IT executives and project managers provide practical advice on how you can best monitor your team and head off potential problems.

How To

Why 'Agile Project Management Controls' Isn't an Oxymoron

George Carlin made phrases like 'jumbo shrimp' famous. But the need to control agile projects is no joke. Ask the right questions along the way, though, and you'll bring order to a process than can easily turn chaotic.

How To

How to Deal With Software Development Schedule Pressure

The work is due next month, but you know it won't be done for three months. Now what? A group of programmers and consultants met at a recent software development conference to swap war stories and discuss management and firefighting challenges.

News

How to Use BPM to Improve Customer Experience

A Gartner analyst speaking at the firm's business process management summit explains how BPM technologies can be used to bring more success to your enterprise by improving customer experience.

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Top 8 Sites for Researching Your Next Employer

Landing a job interview feels great, but how much do you really know about your potential employer? Job listings often illicit more questions than provide answers. Knowing where to find inside information can mean the difference between getting a job from a great company and heading down the wrong path.

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How to Work With IT Recruiters to Find Top Tech Talent

Searching for the best IT talent can feel like looking for a needle in a haystack, but using a headhunter can help swing the odds in your favor. Learn what it takes to get the most out of this symbiotic relationship.