Process Improvement

Various types of information on how IT departments can improve processes and create better prodecures and the potential benefits of process innovation and change.

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How to Gauge Employee Satisfaction, One Question at a Time

If you're looking to improve workplace satisfaction and retention, you can improve morale by asking employees a single question. Full Story »
How To

How Story Mapping Complements Agile Development

Story mapping offers a visualization of the steps, or stories, which make up a software development project. This conversation with several experts on the topic discusses how story mapping works, how maps are created and how stakeholders benefit from seeing the lay of the land.

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Hire for Cultural Fit, Train for the Right IT Skills

Hiring for the right cultural fit can be more important than focusing on technical skills alone and can help companies improve employee retention, engagement and loyalty.

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Trek Bicycle Rides Project Management Tool to Efficiency

Getting new products to market on time is critical, especially for a business that is seasonal. In order to improve new product development and delivery Trek Bicycle implemented a project management tool that is keeping teams better connected, collaborating and creative.

How To

With CRM Data, More Isn't Always Merrier

The cornerstone of CRM systems (and any sales or service transaction) is interaction between your people and your customers. But more people records in the system isn't necessarily better, as many data quality problems in CRM are caused by the cacophony of too many contacts.

How To

14 Tips for Creating a Paperless Office

Half a century after marketers coined the term 'paperless office,' the concept largely remains a myth. Today's businesses probably can't go completely paperless, but these 14 tips will at least help them stop wasting paper and start improving productivity.

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Efficient Employee Onboarding Critical for Long-Term Success

How your organization handles the first days, weeks and even months of a new employee's tenure is critical to lasting success, company loyalty and retention.

How To

Don't Let CRM Data Make MIS Into Misinformation

Even if you have high-quality customer relationship management data, there's a hidden monster that can gobble up management information system credibility. It's time to reign in user-generated CRM reports.

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How Little Debbie Used Predictive Analytics to Survive Snack Industry Shakeup

McKee Foods, maker of Little Debbie snacks, turned to Workday's cloud-based human capital management and payroll software. The switch helped it analyze data for decision-making, save money and better survive a snack industry shakeup.

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Shortage of Project Managers Sends Businesses Scrambling

When it comes to project management, many organizations find themselves understaffed and that's putting them at a competitive disadvantage, according to a study by ESI International.

News analysis

CIOs Destined to Be Kings of Customer Data

Despite chatter about CIOs losing clout or eventually reporting to the CMO, a survey of 1,600 CIOs reveals that the IT executives are well-positioned for the future -- if they are willing to step outside of IT.

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How to Handle the IT Skills Shortage: Architect Your People

IT relies heavily on architecture -- in systems, data, software and, yes, even in people. This long-term strategy can help create a more flexible, more consistent and more scalable IT organization.

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11 Project Management Tips for Setting and Managing Expectations

Project management experts discuss the best ways to set, manage and adjust expectations to ensure that projects don't veer off course -- and they suggest what steps project managers should take if they do.

News analysis

Are We Too Stupid to Let Watson Make Us Smarter?

IBM's supercomputer is ready to make the leap from analyzing massive data sets to actually helping us make the right decision. But will we be too proud to take Watson's advice?

How To

Tips to Get Ready for (or Possibly Avoid) Software Audits

Software compliance is a complex and interpretative process that if not done correctly and with forethought can cost organizations millions. Follow these guidelines to ensure the best possible outcome.