Various types of information on how IT departments can improve processes and create better prodecures and the potential benefits of process innovation and change.
Mon, December 02, 2013 - Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.
Tue, November 26, 2013 - If your workspace is in chaos, you could be losing productivity and your job performance will likely suffer. These eight tips can help you keep it all together and get the most out of each hour of the day.
Thu, November 21, 2013 - Administrators can now monitor the status of their Office 365 services via their Windows Phone 8 devices. The Office 365 Admin application is available starting today via the Windows Phone 8 Store.
Wed, November 20, 2013 - A new survey of federal IT executives indicates strong interest in hosted application development to cut cost and improve efficiencies, though PaaS adoption currently remains weak.
Tue, November 19, 2013 - Whether you think it's part of a transitional period or here for the long-term, the Chief Digital Officer role is gaining ground as more conventional companies look to invest in an enterprise-wide digital transformation.
Tue, November 19, 2013 - Senior technology industry executives from Adobe, VMware and others diagnose the problems in troubled Healthcare.gov, citing the ambitious scope of the project and endemic flaws in broader government contracting apparatus.
Tue, November 05, 2013 - According to new research from The Hackett Group, two critical ingredients are woven into world-class IT shops. The firm also offers four best practices to achieve world-class status.
Mon, October 28, 2013 - Cloud-based software for the IT help desk turns out to be useful in departments outside of IT, too.
Fri, October 25, 2013 - It's easy to tell executives exactly what they want to hear, even if it makes you like the violin player on the Titanic. Luckily, today's analytics technology gives executives real-time insight into how their firms are performing. At IBM, leaders such as Steven Mills are making sure Big Blue eats its own dog food and continues to reinvent itself in an ever-dynamic market.
Fri, October 18, 2013 - The research firm predicts the convergence of IT and marketing as businesses increasingly look to digital promotional strategies.
Tue, October 15, 2013 - Ask an 'agile coach' what he or she does and the answer could range from write code to run meetings. It's not what you'd necessarily expect an agile coach to be doing, but that doesn't mean the role is unnecessary.
Mon, October 14, 2013 - Improving efficiency and cutting costs in healthcare means better collaborating with patients. Web portals and mobile applications can help, but only if they connect with the myriad systems that doctors actually use. Organizations can't forget that a little empathy goes a long way, too.
Thu, October 10, 2013 - If IT project managers were granted three wishes by the IT genie, what would they wish for? Here are the seven desires you'd find on the list.
Tue, October 08, 2013 - Many articles written for today's CIOs discuss how to avoid project failures. According to most industry analysts, at least one-third of CRM projects fall short. Let's explore what you should try to avoid and how to conduct a post-mortem analysis should your project fail.