Metrics

Fri, March 16, 2012 - Business customers and users are demanding ever-better performance from websites and applications. However, the majority of CIOs are uncertain they can meet those expectations. Next-generation application performance management (APM) tools can provide the visibility necessary to proactively identify bottlenecks and performance issues before they affect users.

Fri, February 24, 2012 - SSL certificates are a fundamental component of secure online transactions, but a new survey finds that a majority of organizations don't know where or how many certificates they actually have, and nearly as many lack an accurate idea of which certificates are about to expire. Venafi CEO Jeff Hudson says this increases organizations' operational, security and audit and compliance risk.

Thu, January 26, 2012 - How do you turn captive IT users into loyal customers? Start by asking whether they'd use your IT operation for their next project.

Fri, September 30, 2011 - The success of the Oakland Athletics in using unique performance metrics, as shown in the movie Moneyball, could be repeated in corporate IT shops.

Fri, June 10, 2011 - IT is a considerable financial outlay for most businesses, and IT organizations must continually prove their strategic value. They can effectively demonstrate the value of their contributions by selecting and reporting metrics, but the challenge is to choose the right metrics.

Thu, June 02, 2011 - A recent outsourcing survey shows that customers are achieving cost savings from their arrangements with their services providers, but they aren't getting much else in the way of business value. Here's how buyers can change that.

Tue, August 31, 2010 - Full IT cost transparency is not a "nice to have" anymore, says a new Forrester Research report. It's a required competency that organizations will need to avoid two big business pitfalls and remain competitive.

Mon, March 01, 2010 - Mozilla's Firefox lost share in February, the third consecutive month that the browser has slipped, according to metrics data published today.

Wed, November 11, 2009 - No one who outsources IT really cares about servers or switches or man-hours. They want business results. Outcome-based outsourcing promises to deliver those results, but moving from input-based pricing to outcome-based contracts is easier said than done.

Thu, May 21, 2009 - The Center for Internet Security and the Open Group's security division have each published comprehensive risk-management guides, the first defining a basis for security metrics and the second a high-level view on the pros and cons of risk-assessment approaches.

Tue, May 19, 2009 - Avocent application monitors power, cooling and space alongside IT asset data, while Netreo adds power management, environmental metrics to its OmniCenter DataCenter Dashboard.

Thu, January 08, 2009 - Open source is looking more attractive to software development managers who need to make their budgets stretch farther, as the enterprise can benefit from FOSS community's contributions (which you don't have to pay for, cool!). But IT managers need to evaluate how to best participate in open-source projects and how to measure their developers' success.

Thu, September 25, 2008 - Tips on building a cost calculator to estimate what communications costs will be for moving or adding employees.

Mon, September 22, 2008 - Managers prize predictability above all. Here are five ways to provide it.