News, best practices, tips, how-tos, and more about outsourcing, including discussion on vendor management, contract negotiation and service level agreements (SLAs).
Tue, March 04, 2014 - The Russian annexation of the Crimea and the possibility of war between Ukraine and Russia are threatening the country's IT industry and its customers worldwide.
Tue, March 04, 2014 - Over the past twenty years or more, corporations in nearly all industries have been outsourcing and offshoring at hyperdrive.
Fri, February 21, 2014 - Parceling out an IT services portfolio among a number of vendors is the new normal for IT outsourcing. However, these multi-sourcing arrangements are complicated -- if things go wrong there's no single provider to blame. Here are eight steps you can take to manage liability in a multi-sourced environment.
Wed, February 19, 2014 - The vendor has built up its Marketing Cloud through a series of acquisitions
Fri, February 07, 2014 - It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.
Wed, February 05, 2014 - Microsoft's new CEO, Satya Nadella, was born in Hyderabad, India, one of that nation's largest IT centers, and graduated from Manipal University in India before heading to the U.S. to earn an advanced degrees in business and computer science.
Fri, January 31, 2014 - Republican leaders on Thursday released a broad framework for immigration reform as difficult to understand, and about as long, as a Dead Sea scroll fragment.
Wed, January 29, 2014 - Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
Mon, January 27, 2014 - Detroit, a city in bankruptcy and dealing with a shrinking population, hopes to turn itself around with the help of 50,000 employment-based green cards.
Thu, January 23, 2014 - HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?
Fri, January 17, 2014 - IT outsourcing experts tell CIO.com what to expect in the year ahead. And if they're right, this could be the year customers -- and a few robots -- take greater control of the IT outsourcing space.
Wed, January 15, 2014 - The decision by the Texas Department of Transportation last June to outsource IT operations fits squarely into an IT job pattern that dominated last year.
Tue, January 07, 2014 - CIO.com talked to Som Mittal, departing president of India's National Association of Software and Services Companies, about immigration policy and protectionist politics in the U.S., political and economic instability at home, and what the future holds for the Indian IT services industry.