Outsourcing

Thu, May 24, 2012 - Major cutbacks at HP, at a time when its competitors are growing, raise questions about the company's IT services strategy for the future. Will it be a low-margin service provider or strategic business partner?

Mon, May 21, 2012 - International medical vendor Mediq was expanding in a big way by acquisition and needed a standard email platform across its business, but the project's cost and the complexity of doing it alone was so daunting that the company called on outside help that costs it less in the long run.

Mon, May 21, 2012 - Even if your cloud provider is at fault should your company fall out of compliance, the law will come after you.

Mon, May 21, 2012 - Consumers Energy has hired an outsourcer to take over some of its IT operations. The utility hopes the move will allow its own data center workers to focus on projects that directly impact the bottom line.

Mon, May 21, 2012 - Independent cloud-based IT service management tools could enable CIOs to wrestle back control of IT once and for all, argues A.T. Kearney's Arjun Sethi.

Wed, May 16, 2012 - There's a new push in the Senate to set aside as many as 55,000 green cards to science, technology, engineering and math graduates -- so-called STEM workers.

Mon, May 14, 2012 - Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.

Fri, May 11, 2012 - There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.

Thu, May 10, 2012 - The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.

Wed, May 09, 2012 - The company that is a target in a federal probe on its use of visas, Infosys, says it is assuring customers that the government investigation, despite its unknown outcome, will not impact its business.

Sun, May 06, 2012 - Outsourcing contracts typically include termination and transition assistance provisions that outline the IT service provider's responsibilities regarding returning data. IT buyers are surprised to find out that their cloud computing contracts contain no such provisions.

Tue, May 01, 2012 - IT leaders and CIOs are reexamining their outsourcing mix and bringing some—but not all—IT back in-house

Sat, April 28, 2012 - As IT outsourcing matures, you'd think negotiating IT service deals would get easier. Not so, according to the attorneys who deal with service levels, contract structure and pricing models.

Thu, April 26, 2012 - U.S. Rep. Zoe Lofgren isn't giving up on a bill to give green cards to advanced degree graduates in technical fields, but she has been unable to find any Republican backing for it.