News, best practices, tips, how-tos, and more about outsourcing, including discussion on vendor management, contract negotiation and service level agreements (SLAs).
Mon, March 10, 2014 - In 1993, a few years after immigrating to the U.S., Arkadiy Dobkin, an electrical engineer trained in Minsk, Belarus, started a company that aimed to tap the IT engineering talent developed in the former Soviet Union.
Fri, March 07, 2014 - Automation, virtualization, cloud computing -- these technology trends are transforming the data center and enabling companies to lower costs, increase flexibility and improve reliability. However, these shifts require IT, and their outsourcing providers, to rethink traditional strategies.
Wed, March 05, 2014 - Customers of outsourcing providers in Ukraine must ensure they have plans in place to move work out of the country in the event of further disruption.
Tue, March 04, 2014 - The Russian annexation of the Crimea and the possibility of war between Ukraine and Russia are threatening the country's IT industry and its customers worldwide.
Tue, March 04, 2014 - Over the past twenty years or more, corporations in nearly all industries have been outsourcing and offshoring at hyperdrive.
Fri, February 21, 2014 - Parceling out an IT services portfolio among a number of vendors is the new normal for IT outsourcing. However, these multi-sourcing arrangements are complicated -- if things go wrong there's no single provider to blame. Here are eight steps you can take to manage liability in a multi-sourced environment.
Wed, February 19, 2014 - The vendor has built up its Marketing Cloud through a series of acquisitions
Fri, February 07, 2014 - It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.
Wed, February 05, 2014 - Microsoft's new CEO, Satya Nadella, was born in Hyderabad, India, one of that nation's largest IT centers, and graduated from Manipal University in India before heading to the U.S. to earn an advanced degrees in business and computer science.
Fri, January 31, 2014 - Republican leaders on Thursday released a broad framework for immigration reform as difficult to understand, and about as long, as a Dead Sea scroll fragment.
Wed, January 29, 2014 - Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
Mon, January 27, 2014 - Detroit, a city in bankruptcy and dealing with a shrinking population, hopes to turn itself around with the help of 50,000 employment-based green cards.
Thu, January 23, 2014 - HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?