Outsourcing

News, best practices, tips, how-tos, and more about outsourcing, including discussion on vendor management, contract negotiation and service level agreements (SLAs).

News analysis

How India's IT Outsourcing Leaders Can Stay on Top

After a decade of double-digit growth, India's offshore IT outsourcing leaders must shift strategies if they want to continue to dominate in technology services as growth slows in a maturing market. Here are six things Indian outsourcers need to do to grow. Full Story »
News analysis

Immigration Reform May Spur Software Robotics

The Senate immigration bill's H-1B restrictions have clearly upset Indian firms. But sometimes being in a tough spot can prompt new ways of approaching problems. One firm is implementing software robots.

News

H-1B Politics Shifts to Backroom as Vote Nears

High-tech's leading advocate in the immigration bill fight, Sen. Orrin Hatch (R-Utah), has bought himself some time, perhaps until Tuesday, to try get the immigration bill changed to the liking of the tech industry.

News

Senators Begin Contentious H-1B Battle

The Senate Judiciary Committee rejected the idea on Tuesday of requiring all H-1B employers to make a "good faith" effort in hiring U.S. workers before taking on an H-1B worker.

News

China Still Safe for IT Outsourcing, Despite US Security Concerns, Says Vendor

Pactera is one of China's largest IT outsourcing vendors

News analysis

10 Best (and Worst) IT Offshoring Options for English Proficiency

CIOs struggle with communication and language issues offshore, so it's good news that global business English proficiency is increasing. However, some countries are further along than others. Here are the 10 best and the 10 worst countries for English proficiency.

News

Why the IT Industry Is Desperate for H-1B Reform Legislation

Amid broad agreement that more skilled workers would boost the tech economy, industry experts suggest that comprehensive immigration bill coming up for debate doesn't go far enough to help fill IT, engineering and manufacturing jobs.

News analysis

An H-1B Jobs Database the Tech Industry May Hate

The intent of the comprehensive immigration bill's H-1B database is to improve the odds that a U.S. worker will be hired over a foreign one. But its effectiveness may depend on fuzzy terms such as 'good faith' hiring, and enforcement. This is where the real legislative battle may be fought.

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U.S. IT Services Providers Heartened by Senate Immigration Bill

Domestic IT services providers say the U.S. Senate's immigration bill could benefit them by raising the costs of their competitors that are based overseas.

Feature

How to Close Your Next IT Outsourcing Deal: Handshake vs. Contract

Should you trade your clear-cut written outsourcing contract for a simpler agreement and a handshake with your IT services provider? Thomas Young from Information Services Group (ISG) says you should consider what he calls 'evolutionary contracting.'

Feature

7 More IT Outsourcing Lessons From Offshoring Pioneers

In part 2 of our two-part series on IT offshoring lessons, we look at seven more examples of successful IT outsourcing offshoring best practices.

Feature

7 Lessons of the Offshoring Pioneers

The need to remain competitive has kept offshoring an essential part of nearly every company's sourcing strategy. The questions that remain are what and how to offshore. Offshore pioneers who have navigated the changing IT offshoring terrain have some answers based on a decade's worth of lessons. In part 1 of a two-part series, we look at seven of those lessons.

News

U.S. Firms Say H-1B Restrictions May Help Them

IT support services firm Caleris has this message on its homepage, "Outsource to Iowa. Not India," against a picture of a corn field and farm houses.

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Tata Reports Strong Revenue and Profit Growth Despite Uncertain Market

The outsourcer expects the current fiscal year to be better than the previous one

News

Senate's Big Immigration Bill Seeks to Crackdown on Offshore Outsourcing

The U.S. Senate's comprehensive immigration bill would make major changes to the H-1B visa that are certain to upset some and likely please others.