Mon, January 27, 2014 - Contact centers are changing rapidly with the arrival of cloud technology and the ability to interact with customers over new social channels, including Twitter. The transformation has implications for everything from how companies deal with customers to the role agents play and how internal groups are best organized. Network World Editor in Chief John Dix caught up with the CEO of LiveOps, Marty Beard, for his take on where we stand and where we're headed.
Tue, December 17, 2013 - Cisco this week acquired Collaborate.com, a Boston-based developer of mobile collaboration applications.
Wed, December 11, 2013 - Box is adding features to its content management and document-sharing platform to give administrators the capability to manage permissions, access and control over how Box is used in the enterprise. It's also added a new consulting arm and a systems integrator partner network.
Thu, December 05, 2013 - IT execs are wary, but benefits of cloud technology are a powerful draw
Wed, December 04, 2013 - Many enterprises use and like SharePoint. Microsoft likes it, too, because it's one of the company's fastest-growing product lines. But making enterprises support separate cloud and on-premises versions and telling SharePoint app developers not to work in C# and ASP.NET may make for a rocky relationship as time goes by.
Fri, November 15, 2013 - Apple yesterday updated its online iWork for iCloud productivity apps, adding collaboration tools that let users simultaneously edit documents, spreadsheets and presentations.
Wed, November 06, 2013 - From basic document collaboration to video conferencing and scheduling, these collaboration tools help small businesses connect people and information.
Wed, October 09, 2013 - Pointing to a $2 trillion opportunity as the enterprise shifts to the cloud, Microsoft says it is perfectly positioned to lead in the enterprise cloud era.
Wed, October 09, 2013 - Netlfix is a big company, and a big cloud user. With 38 million members across 40 countries, it streams a billion hours of content per month.
Fri, September 20, 2013 - Microsoft is pushing ahead with a unified Windows strategy
Fri, August 30, 2013 - VoloMetrix's enterprise analytics technology uses social engineering to let CIOs quickly identify bottlenecks and pain points in their organization. Using that data, they can better allocate time, energy and resources. The only catch is they have to mine employees email to get that data.
Mon, August 26, 2013 - Does the technology that's supposed to make your life easier only make things more complicated? You're not alone. These six apps will juggle your schedule, check the weather and remember that it's your wife's birthday.
Fri, August 16, 2013 - Want to promote harmony between marketing and IT? Try these steps.
Thu, August 08, 2013 - As 30-somethings go back to college to earn a first or a new degree, they sometimes need a bit of a confidence boost to re-engage with learning. At Kaplan University, students are rewarded with badges and higher rankings on leaderboards as they master skills and accomplish goals.