To make IT-business alignment a reality, CIOs advise embedding IT staff in the business, focusing on business processes and leveraging business mentors.
Aflac CIO Gerald Shields shares how he found a model for customer service in the loss of his daughter's cherished horse.
In this latest Hiring Manager Interview, Wyeth CIO Jeffrey Keisling explains how working with the business on IT staffing helps promote IT-business alignment.
CIOs share ideas to encourage innovation with senior management, including leveraging vendor knowledge and alignment with business strategy.
Mentoring your team creates an IT department that is better able to compete for talent and business advantage, says the CIO of Johnson & Johnson Pharmaceutical Research & Development.
An IT manager's guide on how to be better at what you do, no matter how experienced you are.
Companies look to business analysts to facilitate IT-business communication and help determine technology strategies that will drive greater revenue.
Want to prevent your next plan from landing in the trash? Avoid these most common pitfalls.
Your plan should focus on business needs, the ability of IT to meet those needs, how to close any gaps, how decisions will be made and how to measure progress.
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?
There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.
Sponsored by Microsoft
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Service Level Management Best Practices Life Cycle Overview - Improve Service Levels
Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.
Sponsored by Compuware
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Keeping Your Members Safe from Online Scams and Predators
In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.
Sponsored by iovation
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