Customer Relationship Management (CRM)

Thu, February 09, 2012 - The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

Wed, February 08, 2012 - But an improved self-service experience is on the way, Salesforce.com pledges

Tue, February 07, 2012 - The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

Mon, February 06, 2012 - Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.

Mon, February 06, 2012 - Windows Phone 7, iOS, Android and BlackBerry will all be represented

Thu, February 02, 2012 - Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch.

Tue, January 31, 2012 - Salesforce.com's upcoming Analytics Edition features will now be included in some editions at no additional cost

Tue, January 31, 2012 - The service for small businesses is the result of Salesforce.com's Assistly acquisition

Fri, January 27, 2012 - Users are angry at the extra cost tied to the upcoming Analytics Edition, saying the core product's reporting function has long been lacking

Thu, January 19, 2012 - CIOs need to break with tradition or risk having IT get outsourced, say modern IT managers. But how do they gain an edge? Don't be a slave to ROI, work with startups, and bring iPads and mobile apps into the enterprise.

Wed, January 04, 2012 - I've never met a sales rep who said they had enough leads, let alone too many. But I'm here to tell you that leads are the junk food of business. Time to go on a diet, consuming fewer leads...and only the right kind of leads.

Tue, January 03, 2012 - SaaS, social networking and key acquisitions changed the landscape in 2011

Thu, December 22, 2011 - Oracle moves closer to gaining a range of "customer experience management" software to battle Salesforce.com

Tue, December 20, 2011 - Can a new-fangled iPad app really change the way a 100-year-old energy company sells hydraulics equipment? Eaton Corp. says its new app has already led to more sales.

Tue, December 20, 2011 - Still, sales of Oracle's specialized hardware-software appliances grew rapidly in the quarter, according to CEO Larry Ellison

Thu, December 15, 2011 - The move comes shortly after SAP's $3.4 billion purchase of SuccessFactors

Thu, December 15, 2011 - It also announced Zoho CRM has reached the 25,000-customer mark

Wed, December 07, 2011 - Salesforce.com Service Cloud software will be sold through Dell's cloud for SMBs

Wed, December 07, 2011 - There will come a day, soon, when even large companies will have very little technology in-house to manage. CIOs can prepare by adopting a supply-chain mentality and approach to IT.

Tue, December 06, 2011 - CRM data corruption: It's not just for SysAdmins anymore. Check out this list to find out how your users and their policies may be polluting your data.

Tue, December 06, 2011 - The cloud-based financials vendor is broadening its footprint through partnerships, not in-house development

Thu, December 01, 2011 - In the course of over 100 articles, I've been politely and quietly working to inform everyone about cloud and CRM best practices. After having wasted hours on a typically crummy support line of a cloud vendor, I can be quiet no more, I need a moment to rant.

Tue, November 29, 2011 - Few would argue that Salesforce.com has made customer relationship management a household name. But the field of CRM competitors is continuing to swell, with software makers and service providers of all sizes challenging the pioneer.

Fri, November 18, 2011 - Amplicate is mostly focused on consumer goods and celebrities but has a wealth of tech-related opinion-mining as well