Source: J9 Technologies
As IT organizations evolve to address the changing landscape of applications and platforms (SaaS, PaaS, cloud, hybrid-cloud, virtualized), the approach to incident management must be designed to keep up. Automation has largely become more accepted and expertise in these tools can be parlayed into the incident management realm. The realization of the Software Defined Data Center has sped up the need for IT organizations to quickly identify the root causes of issues, while the complexity of the overall application architecture has increased at the same time. Developing a centralized system that maps relationships of software components to infrastructure and systems both inside and outside central IT's ownership is critical to survival, and, most important, it increases an organization's competitiveness in an increasingly complex IT landscape.