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What it takes to provide best-in-class customer experience
By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
IDG Contributor Network
5 ways to kick-start your platform strategy
Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block...
4 hot digital transformation trends — and 4 going cold
Now considered essential to business success, digital transformations are redefining the business-IT relationship, reshaping technology portfolios, and revolutionizing how work gets done.
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United goes digital to ease overbooked-flight aggravation
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
9 effective team building activities to try this year
Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.
7 tips for getting out of a bad vendor contract
When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Here’s how to preserve essential business operations, your vendor relationship and your job.
How Salesforce’s Tableau acquisition will impact IT
The deal is good news for Salesforce.com users, less so for users of Tableau alone.
IDG Contributor Network
Who will win the war for DMP?
The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?
RPA is poised for a big business break-out
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
Beate Uhse aims to personalize the online sex shop
Once Germany’s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.
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IDG Contributor Network
Can crime be predicted with AI/ML?
US law enforcement believes they can and will be able to predict future crime events, proactively diffuse possible violent and criminal hotspots ahead of an actual criminal occurrence. Although in its infancy within law enforcement,...
IDG Contributor Network
All change isn’t the same
Change is change, right? Not exactly. The interaction of speed and predictability make your leadership role more important than ever. Read on to find out how change is changing and how you can help your team flourish in its face.
6 tools that make data science easier
New tools are bundling data cleanup, drag-and-drop programming, and the cloud to help anyone comfortable with a spreadsheet to leverage the power of data science.
Unlocking innovation: Tips for transforming a risk-averse IT culture
A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.
CIOs must play a key role in ecosystem strategies
Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.
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