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5 lessons when creating a ‘customer zero’ program
Technology organizations must invest in a “customer zero” program to drive internal innovation, improve quality, and demonstrate they believe in their own products and services.
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CIOs grapple with how to jumpstart innovation amid pandemic
IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.
Maximizing stakeholder value
There are three stakeholder types for any organization, each exchanging value in distinct ways. The future of any organization depends on its ability to maximize that exchange.
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H&R Block sheds taxing legacy systems for the cloud
The tax preparation services company eschews client-server and other legacy systems for Microsoft Azure, a shift that required buy-in from engineers and executives, says CIO Alan Lowden.
11 outsourcing myths debunked
Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.
Time to reset long-held habits for a new reality
As we enter the seventh month of the COVID-19 crisis in Australia, businesses are continuing to manage through the tough rules impacting the economy with so much uncertainty hanging over their heads.
Microsoft Ignite showcases first Project Cortex AI tool for SharePoint
Civil engineering firm Mott McDonald has been testing SharePoint Syntex, the first product to come out of Microsoft’s Project Cortex proving ground for AI-based content management tools.
AI gives IT an edge in improving customer experience
The pandemic has only accelerated IT’s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.
Cloud software helps ASU lean into hybrid learning
Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick.
Tech Resume Library: 19 downloadable templates for IT pros
A well-crafted resume will attract recruiters, HR pros and hiring managers, but getting it just right is a daunting task. To jump start the process, Insider Pro has assembled this collection of real resumes revamped by professional...
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DreamWorks keeps production on track with AIOps
A combination of business continuity planning, predictive analytics, and a multi-tenant cloud architecture has allowed the animation studio to keep producing movies without missing a beat.
7 ways to gain control over cloud spend
Does it seem like a sizable portion of your organization's cloud budget is disappearing into thin air? Here's how to bring some of that money back home.
The state of ethnic minorities in U.S. tech: 2020
A survey of people of color shows a mix of good and bad news on racial inequality, and a disturbing lower concern within Silicon Valley and by executives compared to IT at large.
Bye-bye MCSA: What Microsoft’s massive certification shakeup means to your IT career
Microsoft is shifting to role-based credentials centered on the cloud, and is retiring its MCSA, MCSE, MCSD, and on-premises, technology-based certifications. Here’s what you need to know.
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