Advertisement

field note play book playbook map navigation journey by hello i m nik via unsplash

The customer journey map: A new playbook CIOs must master

CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.


bi modal cio digital disruption primary

Tracking economic disruption in the digital age

From carriages to quantum computing, have today's industries learned how to harness creative destruction?


artificial intelligence brain machine learning digital transformation world networking
IDG Contributor Network

Information technology – what is it good for?

Technology fads come and go over time but the fundamental business benefits that IT can deliver remain the same. Any technology initiative that can produce dramatic improvements in process automation, data democratization or ease of...


Advertisement

decision science indecision man pondering reflecting bby nathan dumlao via unsplash

What is decision science? Transforming decision-making with data

Decision science is one of the most interesting areas of data science for businesses but it needs to be part of the data science ecosystem your organization builds.


teamwork / collaboration / colleagues / board room / strategy / double-exposure skyline

The new core competencies IT must master

The technical skills that earned you a seat at the table won't earn you a voice at the table. A new set of skills is essential for high-level IT success.


Map of Europe with the flag of the European Union and a combination lock / GDPR / security / privacy
IDG Contributor Network

European Court of Justice 'right to be forgotten' ruling likely to be relitigated

Love it or hate it, it’s clear that whether the EU can apply the GDPR’s “right to be forgotten” globally is in question.


thumbs up happy employees binary diversity motivated staff happy people by peopleimages getty
IDG Contributor Network

Are you creating a valuable employee experience?

Are you participating in the generational shift taking place in how companies treat their staff? New research confirms that creating a positive employee experience pays dividends. Find out what it means for you and your organization.


CIO | Middle East  >  Egypt  >  Giza  >  Milky way galaxy stars shine over the pyramids

Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’

IBM CIO Fletcher Previn has focused IT on fulfilling a hierarchy of core user needs to drive efficiency and promote IBM as a great place to work.


maze labrynth endpoint protection easy access bypass by gremlin getty

10 IT-business collaboration mistakes to avoid

Ignoring conflict, missing out on post-mortems, failing to prioritize trust — here’s what is holding you back when co-creating and collaborating with business colleagues. 


Mastery of technology skills + knowledge.
IDG Contributor Network

How to prepare tomorrow’s workforce? Focus less on devices and more on digital thinking

Improving a person’s digital literacy can help them work, think and communicate more effectively in a world driven by technology innovation, notes the CIO at Clemson University. And it all starts by re-thinking traditional approaches...


Advertisement

man typing on laptop google search internet web browswer 100756898 orig

What employers look for when they Google you (3 key takeaways)

Insider Pro reached out to recruiters and HR pros to find out how they research job candidates online, what they’re looking for and what they think if a candidate has no online presence.


Columns of checkmarks and stars.

What is TQM? A company-wide strategy for customer satisfaction

Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.


industrial iot robotics ai automation programmin code

Top 16 RPA tools today

Robotic process automation (RPA) can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems.


multiple-exposure shot of a woman using a tablet with a virtual interface and augmented reality

Why it's time to augment our thinking about AR

The most revolutionary outcome of AR is that the physical world will function like the digital world. And that's a big deal for enterprises.


A lightbulb on the horizon of a circuit-board landscape with abstract digital connective technology.

Merck proves 3D printing's transformative power

Merck's core IT infrastructure team took the lead in helping the business innovate by exploring the transformative power of 3D printing.