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How engineering transformed a legacy business–and redefined ‘done’

Agero turned its contact center-based business into a digital-first, consumer-centric company – and unlocked engineering talent along the way. An interview with Chief Digital Officer Bernie Gracy.


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15 SLA mistakes IT leaders still make

From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.


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How DMaaS eliminates data silos and 4 tips for choosing a provider

For CIOs caught in an ever-growing web of complicated data silos, data management as a service can help drive a competitive business advantage.


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Podcast: CIO Leadership Live with Angela Yochem, EVP & Chief Transformation and Digital Officer, Novant Health

Angela Yochem, EVP & Chief Transformation and Digital Officer at Novant Health, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss...


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Cloud, telco providers show the promise of 5G edge

Fueled by vendor innovation, interest in 5G wireless networks and edge computing is growing, but IT leaders must first evaluate the cost and efficacy of these converging technologies before committing.


Discover five emerging tech trends with transformational impact

5 critical steps to relaunch a transformation initiative

Across all markets, transformation programs that have been on hold for close to a year are being launched or relaunched. Here's how to make sure your transformation stays on the right track and lower your systems integrator spend by...


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At CES, a new era of hardware addresses the work-from-home shift

At CES 2021, Dell, HP, and Lenovo, the three largest PC vendors, all unveiled a spate of new business laptops with security enhancements like hardened protection and built-in smarts to guard against ransomware, crypto-mining, and...


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7 signs it's time to kill an IT investment

Saying good-bye is hard to do. Worse, however, is pouring precious resources into a project that's doomed to failure.


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Application rationalization: Streamlining your IT portfolio

IT leaders are increasingly launching application rationalization initiatives to cut operational costs and improve resiliency and agility. Here’s how to weed out the waste and reinvest.


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15 professional organizations focused on diversity in tech

BIPOC communities have long been grossly underrepresented in IT. These 15 professional organizations aim to help close the diversity gap in tech by empowering BIPOC tech pros.


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Top 12 BI tools of 2021

It’s not always easy choosing a business intelligence tool to meet the needs of your enterprise. Here are 12 that could work for you.


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3 questions guiding your SAP transformation to S/4HANA

If S/4HANA is key to simplification for many organizations, the path to getting there is anything but simple. So let’s make it simple. Here are the three questions that every enterprise needs to ask, and three boxes to check off their...


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Lessons in diversity: How PDX Women in Tech overhauled board recruitment

In less than two years, the board of the Portland, OR-based nonprofit has gone from 80% white and cisgender and no LGBTQ representation, to 80% BIPOC with LGBTQ+ representation. Here's how we did it.


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Product-based IT: A bold shift to business value

IT leaders are swapping out project-based IT service delivery in favor of product development models predicated on business outcomes.


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January 2021: The race to digital

The pandemic put the need for digital advancement in the spotlight—and CIOs have responded by fast-tracking technical and cultural transformations.