CIO | The voice of IT leadership

UPS delivers customer wins with generative AI

The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.

By Paula Rooney

May 03, 20247 mins

CIO 100Generative AIDigital Transformation

Recent news & fresh reads

Appeal court overturns $1.6bn mainframe software ‘poaching’ ruling against IBM

AT&T ‘independently decided” to replace BMC software, the appeals court found.

By John Leyden

May 03, 2024 3 mins

MainframesLegal

IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions

This partnership will allow businesses in 92 countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace.

By Gyana Swain

May 03, 2024 5 mins

Amazon Web ServicesHybrid CloudArtificial Intelligence

The cyber pandemic: AI deepfakes and the future of security and identity verification

Attackers have seen huge success using AI deepfakes for injection and presentation attacks – which means we’ll only see more of them. Advanced technology can help prevent (not just detect them).

By Aaron Painter

May 02, 2024 5 mins

Artificial IntelligenceSecurity

Google spurs US to ease immigration rules for tech talent

Citing a US talent shortage, the tech giant has urged the Department of Labor to expand Schedule A occupations to include AI, software engineering, and cybersecurity roles.

By Sascha Brodsky

May 01, 2024 4 mins

H-1B VisasHiringTechnology Industry

Ingesan embraces a new way to approach HRM with AI

Nuria Fuentes, CIO and head of systems and digital transformation at Spanish facilities management company Ingesan, details how the company implements AI in its HR procedures through its Empath-IA project.

By Irene Iglesias Alvarez

May 01, 2024 5 mins

CIOGenerative AIHuman Resources

AI is set to transform hiring requirements: Report

About 50% of technology leaders in an EY survey said they anticipate a combination of layoffs and hiring in the next six months as a direct result of AI adoption.

By Gyana Swain

Apr 30, 2024 4 mins

HiringArtificial Intelligence

Tableau further democratizes analytics with AI-fueled features

New AI and gen AI additions to Tableau Pulse and Einstein Copilot for Tableau seek to help business users and ‘novice’ data analysts gain expert insights with ease.

By Thor Olavsrud

Apr 30, 2024 5 mins

Generative AIBusiness IntelligenceData Visualization

The AI cat and mouse game has begun

Proactive adoption of sophisticated AI-based solutions is necessary to stay ahead of digital imposters.

By Rick Grinnell

Apr 29, 2024 5 mins

Artificial IntelligenceSecurity

Capitalizing on technology budgets: A CIO’s story

There are untapped profits in data-driven technology budgeting.

By David Smith

Apr 29, 2024 5 mins

CIO

Microsoft can’t keep up with demand for AI in the cloud — for now

Usually when demand outstrips supply, prices go up or customers go elsewhere. But will they have time to before the balance changes?

By Anirban Ghoshal

Apr 29, 2024 5 mins

Generative AIMicrosoft

When the LLM hallucinates incorrect personal information, there’s no way to get it fixed, they say.

By Jennifer Baker

Apr 29, 2024 3 mins

Data PrivacyGenerative AICompliance

Atos may sell national security activities to French government

The troubled IT service provider could net up to $1 billion from the sale, meeting most of its financing needs for the next year.

By Peter Sayer

Apr 29, 2024 4 mins

Government ITGovernmentManaged IT Services

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All Events

08/Nov

FutureIT New York – AI, Data and Tech Leadership: Finding business value from emerging tech innovations

Nov 08, 2023New York, NY

Digital TransformationArtificial IntelligenceIT Management

07/Dec

CSO's Future of Cybersecurity Summit

Dec 07, 2023Virtual

CSO and CISOCyberattacksSecurity

15/Nov-16/Nov

CIO’s Future of Digital Innovation Summit & Awards Canada in partnership with IDC

Nov 15, 2023Toronto, Ontario

Digital TransformationInnovationIT Leadership

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CIO Spotlight

State of the CIO, 2024: Change makers in the business spotlight

CIOs have arrived at a pivotal point in their evolution, taking command of enterprise strategy and cementing their status as full-fledged business leaders — a role they’ve long strived for.

By Beth Stackpole

Apr 15, 202416 mins

CIOBusiness IT AlignmentIT Strategy

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