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6 tips for ITIL implementation success
ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in.
Summer 2019: Digital leaders level up
While some companies flirt with digital transformation, experimenting with one-off projects, others make it a key pillar of their enterprise business strategies. Read on to see how some 2019 CIO 100 award-winning organizations are...
What is ITSM? Managing IT to serve business needs
IT service management (ITSM) is a set of policies, processes and procedures that helps businesses build structure around the lifecycle of IT services, from creation to management and upkeep.
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Why corporate innovation investment models are becoming more popular
Today CIOs have a better opportunity than ever to be innovative leaders rather than simply manage the tech stack and development teams. By dividing capital between internal R&D and implementing corporate innovation programs to invest...
IDG Contributor Network
The 3 benefits tech professionals value most
A competitive salary and expansive health insurance coverage are no longer enough to attract and retain the top tech professionals. How can your organization stand out? We recommend offering the supplemental sort of benefits that tech...
15 leadership certificate programs to boost your career
Leadership training can help you hone the skills necessary to succeed in high-level positions. These in-person and online certificate programs can help you develop the optimal leadership qualities for your organization and career.
BofA taps ‘personas’ to ease employees into their roles
Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000.
IDG Contributor Network
IT’s role in managing the customer journey
Customer experience (CX) today is paramount to more and more businesses. While technology has a role to play in CX, the starting point is understanding the friction created at each touch point within the customer journey.
IDG Contributor Network
Enhancing trust in artificial intelligence: Audits and explanations can help
There are a lot of tools available to help with AI audits and explanations and more will be available in the coming years.
CIOs on the move and in the news
Find up-to-date news about executives who have been recently hired or promoted into a new chief information officer or chief technical officer role.
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IDG Contributor Network
What every CIO should know about visual search
Visual search is poised to eliminate friction from the user experience. The the lesser the friction, the higher the sales.
7 tips for leading remote IT teams successfully
Managing virtual work environments requires an assortment of real-world skills and tools. Here are the tactics that inspire creativity and productivity.
10 tips for job hunting while you’re still employed
Looking for a new job while you’re employed has advantages but it also comes with risks. Here’s how to approach your job search — without getting cut.
Eaton’s RPA center of excellence pays off at scale
Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.
8 ways the cloud is more complex than you think
The cloud may spark automated push-button fantasies, but the reality of shifting to cloud services is quite a bit more complicated.
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