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The customer journey map: A new playbook CIOs must master
CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.
Tracking economic disruption in the digital age
From carriages to quantum computing, have today's industries learned how to harness creative destruction?
IDG Contributor Network
Information technology – what is it good for?
Technology fads come and go over time but the fundamental business benefits that IT can deliver remain the same. Any technology initiative that can produce dramatic improvements in process automation, data democratization or ease of...
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What is decision science? Transforming decision-making with data
Decision science is one of the most interesting areas of data science for businesses but it needs to be part of the data science ecosystem your organization builds.
The new core competencies IT must master
The technical skills that earned you a seat at the table won't earn you a voice at the table. A new set of skills is essential for high-level IT success.
IDG Contributor Network
European Court of Justice 'right to be forgotten' ruling likely to be relitigated
Love it or hate it, it’s clear that whether the EU can apply the GDPR’s “right to be forgotten” globally is in question.
IDG Contributor Network
Are you creating a valuable employee experience?
Are you participating in the generational shift taking place in how companies treat their staff? New research confirms that creating a positive employee experience pays dividends. Find out what it means for you and your organization.
Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’
IBM CIO Fletcher Previn has focused IT on fulfilling a hierarchy of core user needs to drive efficiency and promote IBM as a great place to work.
10 IT-business collaboration mistakes to avoid
Ignoring conflict, missing out on post-mortems, failing to prioritize trust — here’s what is holding you back when co-creating and collaborating with business colleagues.
IDG Contributor Network
How to prepare tomorrow’s workforce? Focus less on devices and more on digital thinking
Improving a person’s digital literacy can help them work, think and communicate more effectively in a world driven by technology innovation, notes the CIO at Clemson University. And it all starts by re-thinking traditional approaches...
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What employers look for when they Google you (3 key takeaways)
Insider Pro reached out to recruiters and HR pros to find out how they research job candidates online, what they’re looking for and what they think if a candidate has no online presence.
What is TQM? A company-wide strategy for customer satisfaction
Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.
Top 16 RPA tools today
Robotic process automation (RPA) can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems.
Why it's time to augment our thinking about AR
The most revolutionary outcome of AR is that the physical world will function like the digital world. And that's a big deal for enterprises.
Merck proves 3D printing's transformative power
Merck's core IT infrastructure team took the lead in helping the business innovate by exploring the transformative power of 3D printing.
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