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Palm Beach County speeds court filings with AI

With five robots handling basic docketing processes, the county is enhancing efficiency, converting skeptics and escalating staff to higher-value work — and higher pay.


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What customer-centric IT really looks like

CIOs are making cultural and organizational changes to forge a direct connection between IT and end customers as part of their charter to boost digital innovation.


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CIO exit strategy: The keys to preserving your brand

Solid succession plans are no-brainers for IT leaders. But so are high-quality exit strategies that leave both the business and IT well positioned.


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IDG Contributor Network

Technology in retail

Startups are bringing game-changing technology to the masses. Are you keeping up?


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Spring 2019: Humanizing the digital experience

Today's digital business strategies come with a list of enticing expectations: improved efficiency, increased productivity, new revenue streams, to name a few. But organizations are finding that to be successful they need to improve...


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IDG Contributor Network

How to stop the chaos and truly collaborate

Multiple internal and external specialists in your initiative means risk and uncertainty. How do you get them to collaborate and deliver strategic outcomes?


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IDG Contributor Network

The next frontier of AI in healthcare

As healthcare organizations rush to take on AI, it is imperative to include in the AI strategy the process-centric approach, which could be a ticket to a sustainable competitive advantage.


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IDG Contributor Network

Who’s afraid of the CMDB?

You owe it to yourself and your organization to build something that enables better decisions.


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Top 5 requirements management tools

Identifying and managing business requirements is among the most critical steps in ensuring project deliverables are on point. Here are the top tools to help you execute your requirements management plan.


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9 ways to address the IT retirement boom

Demographic trends are placing pressure on long-term outlooks for IT staffing. Here’s how to address an increasing talent shortage before it becomes an existential crisis for IT.


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Top IT spending priorities for 2019

From data analytics to cybersecurity to customer experience, here’s where CIOs will direct their IT budgets this year.


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Smithfield cloud ERP sows analytics opportunities

Smithfield Foods, purveyor of Nathan’s Famous and other pork product brands, consolidated three ERP systems into one SAP S/4 HANA cloud platform in push to better serve the business.


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8 key roles of successful AI projects

As enterprises further develop artificial intelligence projects, they are finding that some roles are essential to success. But the right talent can be hard to find.


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IDG Contributor Network

4 reasons why you should consider a platform strategy

Platforms from which to deliver products and services can be very profitable ways to gain market share and build customer loyalty. Any CIO involved in developing a digital strategy for a new product launch should consider whether a...


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IDG Contributor Network

Managing multi cloud

Is multi-cloud a business risk or just a new way of doing business?