Latest from todayFeatureState of the CIO, 2023: Building business strategyDespite a focus on core modernization and transformation work, 2023 State of the CIO respondents say CIOs are playing a strategic leadership role with impact that transcends IT.By Beth Stackpole 27 Mar 202311 minsCIOBusiness IT AlignmentDigital TransformationFeatureHow culture and strategic partnerships help fuel transformation By CIO staff 22 Mar 20237 minsCTODigital TransformationChange ManagementCase StudyUnified commerce elevates customer experience for Hippo Stores By Yashvendra Singh 15 Mar 20237 minsDigital TransformationFeatureExploring the digital impact in Northern Ireland’s health and social care systemBy CIO staff 08 Mar 20238 minsCIOHealthcare IndustryDigital TransformationFeature3 force multipliers for digital transformationBy Isaac Sacolick 07 Mar 20236 minsDigital TransformationFeatureBringing the National Museum of African American History and Culture to the worldBy Paula Rooney 28 Feb 20238 minsCIO 100Government ITDigital TransformationTip5 measures to gauge your digital portfolio maturityBy Nicholas D. Evans 24 Feb 20235 minsProject Portfolio ManagementDigital TransformationFeatureProduct-based IT fuels Lufthansa’s digital CX transformationBy Thor Olavsrud 24 Feb 2023Digital TransformationData ManagementFeatureWhat Heineken’s CIO is brewing for better connectivityBy Doug Drinkwater 21 Feb 20237 minsChief Digital OfficerCIOBusiness Process Management Articles FeatureDelegation: The biggest test for transformational CIOsDistributing decision-making authority at pace for technical and financial approvals is an essential component of digital transformation, but are CIOs ready to let go?By Robert Mitchell 19 Jan 2023 CIODigital TransformationIT LeadershipFeatureTIAA’s Sastry Durvasula on advancing AI horizonsCIO.com’s Maryfran Johnson chats with TIAA chief information and client services officer Sastry Durvasula about how challenges and innovation intersect during the digital transformation journey.By CIO staff 21 Dec 2022 CIOFinancial Services IndustryRolesFeatureIT leaders’ top 12 takeaways from 2022CIOs share insights on the lessons they’ve learned this year about the pace of business transformation, implementing value-oriented IT initiatives, and the benefits of a thriving workplace culture.By Mary Pratt 19 Dec 2022 HiringDigital TransformationIT StrategyInterviewPiramal CTO Saurabh Mittal on financial services innovationPiramal Capital & Housing Finance is taking a tech-first, cloud-native approach to transforming loan servicing, with an advanced API strategy and newly launched innovation lab.By Yashvendra Singh 18 Dec 2022 Digital TransformationFeatureCustomer experience: 10 tips for a successful CX strategyCustomer experience (CX) has become a top priority for IT leaders, who must embrace a customer-centric mindset, develop cross-functional teams, and define the right KPIs to succeed.By Mary Pratt 13 Dec 2022 Digital TransformationSoftware DevelopmentTipWhy CIOs must think of themselves as products—and hostage negotiatorsIn order to extend their value and influence in business, CIOs should take unorthodox approaches, according to former CIO and Gartner analyst Irving Tyler. By Doug Drinkwater 08 Dec 2022 CIORolesRelationship BuildingFeatureIT leaders weigh the case for innovation in industry cloudsCIO.com’s Stan Gibson speaks with IDC research manager Nadia Ballard, Boston Dynamics CIO Chad Wright, and Kumar Iyer, business technology senior leader at KeyBank, about industry clouds, why they’re emerging, and how they can help your organization.By CIO staff 07 Dec 2022 CIOCloud ManagementDigital TransformationFeaturePepsiCo transforms for the digital eraTransformation chief Athina Kanioura is modernizing the multinational with a digital strategy that blends cloud, analytics, automation, and an emphasis on upsklling for the future.By Paula Rooney 01 Dec 2022 Digital TransformationAnalyticsCloud ComputingBrandPostSponsored by HPEThink in Systems to Propel Your TransformationOnce your organization thinks in systems, it can better understand root challenges, implications from one component to another, and even innovate more effectively.By Yara-Yasemin Schuetz 22 Nov 2022 Digital TransformationIT LeadershipBrandPostSponsored by HPELeaning into Retail’s Challenges with Digital TransformationOutside IT providers can help retailers develop systems that can predict conditions, optimize routes, and create merchandising strategies to better connect with consumers. By Christian Reichenbach 22 Nov 2022 Retail IndustryDigital TransformationIT LeadershipFeatureWhat Whirlpool’s CIO does to make its digital business models run end to endDuring a recent CIO Leadership Live session, Danielle Brown, SVP and CIO of household appliance giant Whirlpool, detailed how collaborative teams and data management are integral to both product leadership and the entire customer journey.By CIO staff 16 Nov 2022 CIOData GovernanceDigital TransformationNews AnalysisWhy CIOs should invest in digital through economic headwindsAccording to analysts at Gartner, CIOs should use digital investment through the recession in order to deliver growth, and repeatable financial and environmental benefits.By Doug Drinkwater 15 Nov 2022 Digital TransformationInnovationMachine Learning Show more Show less View all Resources Whitepaper The Future State of Omni-Channel Customer Communications This white paper examines the future state of omni-channel customer communications and reviews best practices businesses can use to create omni-channel communications at scale. The post The Future State of Omni-Channel Customer Communications appeared first on Whitepaper Repository. By OpenText 20 Feb 2023 IT Governance Frameworks IT Management Service Management Software Whitepaper Addressing Top Five Challenges of Deploying a Comprehensive Disaster Recovery Solution By VMware 28 Jun 2022 Business Continuity Data Center Disaster Recovery Whitepaper A new approach to evaluating ERP By Microsoft 10 Feb 2022 Enterprise Applications Enterprise Search IT Governance Frameworks View all Podcasts Podcasts The Razor's Edge Welcome to The Razor’s Edge, a podcast series that examines “IT Services for the New Way to Work,” brought to you by CIO.com in partnership with HP, Inc. In this series, technology experts will provide you with unique insights into the challenges associated with digital transformation and how innovative, cloud-based services, solutions, and software can help you plan and prepare for what lies ahead. 4 episodes Digital Transformation Ep. 04 Episode 4: Personas and Technology Solutions 22 Jul 2022 34 mins IT Leadership Ep. 03 Episode 3: Busting Some BYOD Myths 01 Jul 2022 39 mins IT Leadership Explore a topic Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development View all topics All topics Close Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations Emerging Technology IT Strategy Innovation Diversity and Inclusion Project Management Show me morePopularArticlesPodcasts Feature The RACI matrix: Your blueprint for project success By Bob Kantor 14 Sep 2022 IT Governance FrameworksProject Management ToolsIT Leadership How-To What is an SLA? 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