feature6 most underhyped technologies in IT — plus one that’s not dead yetAI has sucked all the air out of the room of late, but the tech that makes AI possible, keeps the business humming, and advances the core mission of IT and the business too often goes overlooked, unused, and underfunded.By Mary K. Pratt20 Nov 20239 minsITILData GovernanceERP Systems news ServiceNow adds gen AI to more workflows, including chatbot creationBy Peter Sayer16 Nov 20235 minsServiceNowGenerative AIITSMnews analysis Microsoft Ignite 2023: 11 takeaways for CIOsBy Peter Sayer15 Nov 20238 minsMicrosoftGenerative AIEnterprise Applications featureHow ServiceNow gets the most out of generative AIBy Peter Sayer 15 Nov 20236 minsServiceNowGenerative AIITSM news analysisSAP unveils tools to help enterprises build their own gen AI apps By Peter Sayer 01 Nov 20236 minsSAPGenerative AIData Architecture news analysisSAP’s new generative AI pricing: Neither transparent nor explainable yetBy Peter Sayer 12 Oct 20235 minsSAPGenerative AIERP Systems news analysisSAP offers faster updates, longer maintenance for S/4HANA in private cloudsBy Peter Sayer 11 Oct 20235 minsSAPPrivate CloudERP Systems newsServiceNow boasts industry-first gen AI general availability with Vancouver release of NowBy Peter Sayer 20 Sep 20236 minsCIOSoftware ProvidersZero Trust newsOracle’s Fusion Cloud CX, ERP, and SCM get generative AI features By Anirban Ghoshal 19 Sep 20236 minsOracleGenerative AIHuman Resources ArticlesnewsCIOs are bullish on the possibilities for generative AI: reportGenerative AI is pushing AI technology into the enterprise mainstream, according to a just-released survey of senior executives.By Jon Gold 18 Jul 2023 3 minsGenerative AIEnterprise ApplicationsnewsMicrosoft offers Dynamics users fresh incentives to move to the cloudA new incentive program could help Microsoft convert the majority of its customers still running Dynamics on premises, especially those interested in leveraging generative AI, analysts said.By Anirban Ghoshal 18 Jul 2023 3 minsSaaSEnterprise Applicationsnews analysisWhy is Salesforce hiking prices, and how does it affect customers?Inflation and pressure to recoup costs and fuel revenue is driving Salesforce's first price increase in seven years. Here's why, and how it will impact customers.By Anirban Ghoshal 13 Jul 2023 5 minsCRM SystemsEnterprise Applicationsnews analysisWhat is Oracle’s generative AI strategy?Oracle’s three-tier strategy to take on rival cloud service providers — AWS, IBM, Google Cloud, and Microsoft — includes its OCI Supercluster, partnership with Cohere, and addition of generative AI assistants to its SaaS offerings.By Anirban Ghoshal 06 Jul 2023 6 minsIT StrategyArtificial IntelligenceEnterprise ApplicationsnewsIBM to buy Apptio for $4.6B to help companies optimize IT spendThe Apptio acquisition will help IBM compete with rival cloud services providers such as AWS, Google Cloud, Microsoft and Oracle, which offer their own expense tracking tools.By Anirban Ghoshal 26 Jun 2023 4 minsTechnology IndustryFinance and Accounting SystemsMergers and AcquisitionsnewsAWS invests $100 million in new Generative AI Innovation CenterThe new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.By Anirban Ghoshal 22 Jun 2023 2 minsGenerative AIArtificial IntelligenceEnterprise ApplicationsnewsInformatica acquires Privitar to boost data access managementThe acquisition will augment Informatica’s IDMC platform, which will combine Privitar’s data access management capabilities along with Informatica’s Claire AI engine to automate application of policy-based privacy and access controls.By Anirban Ghoshal 14 Jun 2023 2 minsGenerative AIArtificial IntelligenceData ManagementnewsNetSuite ERP gets account reconciliation feature from Oracle Fusion Cloud EPMThe new feature, which is expected to automate the reconciliation process for all balance sheet accounts and improve global auditability, was built on Oracle’s Fusion Cloud Enterprise Performance Management.By Anirban Ghoshal 14 Jun 2023 2 minsNetSuiteOracleEnterprise Applicationsnews analysisWhat is Salesforce AI Cloud: Should you subscribe?Salesforce is stressing trust and security features as it unveils its new AI Cloud, but it's not very different from existing offerings, and analysts feel there could be few takers for the pricey AI cloud starter pack.By Anirban Ghoshal 13 Jun 2023 8 minsGenerative AICRM SystemsArtificial IntelligencenewsSalesforce' Marketing and Commerce GPT to help build personalized servicesThe new generative AI based services take advantage of the company’s Data Cloud and proprietary Einstein GPT, Salesforce said.By Anirban Ghoshal 08 Jun 2023 5 minsSalesforce.comGenerative AICRM SystemsnewsSalesforce CEO Benioff shakes up executive team with new hires Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change.By Charlotte Trueman 07 Jun 2023 3 minsTechnology IndustryEnterprise ApplicationsopinionMaking sense of SAP RISE: 4 key considerationsHere’s what CIOs should keep in mind as they evaluate RISE and its implications ahead of SAP’s 2027 deadline to move off SAP ECC, including the key tactics SAP will use to push them toward RISE.By Chip Hanna 24 May 2023 7 minsSAPEnterprise Applications Show more Show less View all Resources whitepaper The Future State of Omni-Channel Customer Communications This white paper examines the future state of omni-channel customer communications and reviews best practices businesses can use to create omni-channel communications at scale. 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