Latest from todayNewsOracle extends its MyLearn program to NetSuiteLike Oracle University, NetSuite’s MyLearn program will offer courses on its product fundamentals and implementation.By Anirban Ghoshal 15 Mar 20232 minsERP SystemsEnterprise ApplicationsOpinionSAP 2023 outlook: 7 predictions for customers By Len Riley 14 Mar 20239 minsSAPERP SystemsNews AnalysisDecoding the Qualtrics deal: Was the firm a good fit for SAP? By Anirban Ghoshal 14 Mar 20236 minsOracleMergers and AcquisitionsEnterprise ApplicationsNewsSAP-owned Qualtrics to be sold to Silver Lake, CPP Investments to acquire for $12.5 billionBy Anirban Ghoshal 13 Mar 20232 minsSAPEnterprise ApplicationsNewsSalesforce earmarks $250 million for AI startup investmentBy Jon Gold 07 Mar 20233 minsArtificial IntelligenceEnterprise ApplicationsNewsSalesforce not ready to unleash generative AI on its customersBy Peter Sayer 07 Mar 20236 minsCIOCRM SystemsApplication ManagementNewsGenerative AI to be a key priority for senior IT leaders: Salesforce reportBy Charlotte Trueman 06 Mar 20234 minsArtificial IntelligenceEnterprise ApplicationsNewsMulesoft, Tableau uptake fuels Salesforce growth spurtBy Charlotte Trueman 02 Mar 20234 minsTechnology IndustryBusiness Intelligence and Analytics SoftwareArtificial IntelligenceFeatureSalesforce certification guide: Roles, paths, exams, cost, training, requirementsBy Moumita Deb Choudhury 20 Feb 202323 minsCertificationsSalesforce.comIT Jobs Articles NewsAWS adds machine learning capabilities to Amazon Connect At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.By Anirban Ghoshal 29 Nov 2022 Machine LearningCloud ComputingEnterprise ApplicationsFeature12 famous ERP disasters, dustups and disappointmentsIt's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mudslinging, outrageous hype and epic failures.By Josh Fruhlinger, Peter Sayer, Thomas Wailgum 07 Nov 2022 ERP SystemsOutsourcingProject Management ToolsNewsOver 90% of companies overpay for project collaboration software: ReportSaaS purchasing platform Vertice reports that enterprises are overpaying between an average of 20%-30% for collaboration tools. By Anirban Ghoshal 24 Oct 2022 BudgetingCollaboration SoftwareEnterprise ApplicationsFeatureWhat is ERP? Enterprise resource planning systems explainedEnterprise resource planning (ERP) systems standardize, streamline, and integrate processes across a wide range of business functions. Here’s what to know about these critical IT systems.By Bart Perkins 26 Sep 2022 ERP SystemsEnterprise ApplicationsNewsGlobal software spending to grow despite headwinds: ForresterFueled by uptake of cloud and enterprise applications, global software spending is expected to grow at more than two times the rate of spending in other segments of IT.By Anirban Ghoshal 17 Aug 2022 Technology IndustryEnterprise ApplicationsNewsGlobal RPA software sales forecast to jump this yearNorth America will account for the largest revenue share at 48.5%, followed by Western Europe and Japan at 19% and 10%, respectively, according to Gartner.By Anirban Ghoshal 02 Aug 2022 Robotic Process AutomationEnterprise ApplicationsNews AnalysisMicrosoft's AI-powered contact center service takes on AWS, GoogleThe new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance. By Anirban Ghoshal 19 Jul 2022 CRM SystemsERP SystemsUnified CommunicationsNewsIFS to acquire enterprise asset management firm UltimoERP vendor IFS is scooping up Netherlands-based Ultimo to help meet demand for cloud-based enterprise asset management technology.By Anirban Ghoshal 08 Jul 2022 ERP SystemsEnterprise ApplicationsFeatureWhat is RPA? A revolution in business process automationMore CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.By Thor Olavsrud and Clint Boulton 29 Jun 2022 BPM SystemsIT StrategyArtificial IntelligenceAnalysisWhat is business process management? The key to enterprise agilityBusiness process management (BPM) is the practice of discovering and controlling an organizationu2019s processes to align them with business goals as the business evolves.By Paul Rubens, Thor Olavsrud 31 May 2022 Technology IndustryBPM SystemsEnterprise ApplicationsFeature10 top enterprise service management systems—and how to chooseEnterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.By Linda Rosencrance 19 May 2022 ITSMEnterprise ApplicationsNewsTableau adds data storytelling to its revamped cloud platformThe Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.By Charlotte Trueman 17 May 2022 Salesforce.comMachine LearningSaaS Show more Show less View all Resources Whitepaper The Future State of Omni-Channel Customer Communications This white paper examines the future state of omni-channel customer communications and reviews best practices businesses can use to create omni-channel communications at scale. The post The Future State of Omni-Channel Customer Communications appeared first on Whitepaper Repository. 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