Analytics
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AI gives IT an edge in improving customer experience
The pandemic has only accelerated IT’s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.Feature
Analytics: Your supply chain’s competitive edge
Global disruptions in the wake of COVID-19 have IT leaders accelerating adoption of data analytics to ensure supply chain effectiveness and integrity.Feature
Transforming analytics into business impact
Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their company’s analytics practices into business assets.IDG TECHtalk Voices
As smart cities evolve, so does the role of technologists in government
A rise of connected data and devices means more opportunity to leverage technology to improve our communitiesFeature
PG&E reduces wildfire risk with AI
The California utility is using high-resolution aerial photography and computer vision to identify high fire threat areas.Feature
Emerging tech soothes pandemic-disrupted supply chains
Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand.Feature
AI and machine learning: Powering the next-gen enterprise
IT leaders are already starting to reap the rewards promised by AI and machine learning — and a recent survey reveals half are considering greater investment as we hit economic headwinds.Movers and Shakers
Digitizing industrial products at Cummins
Sherry Aaholm, CIO of the $23 billion engine manufacturer, shares her strategy for creating foundational change at scaleFeature
GSK takes targeted approach to data-driven transformation
The pharmaceutical titan has developed a data strategy to mine value from its existing data with a series of analytics initiatives carefully targeted at specific business priorities.Feature
Qlik Sense vs. Tableau: Self-service analytics tools compared
Self-service business intelligence has become the go-to tool for business decisions. Here’s how Qlik Sense and Tableau stack up on features and pricing.Feature
National Response Portal enables hospital data sharing to combat coronavirus
Several large U.S. healthcare systems have teamed with Google and SADA to establish an open data platform to provide hospitals and government officials granular views of ICU and ventilator utilization at the local level.Feature
NLP poised to revolutionize the enterprise
From powering customer-facing chatbots, to keeping track of contractual commitments, to making the most of meetings, natural language processing holds great potential to transform your business.Feature
Lennox enlists BI to anticipate COVID-19 supply chain disruptions
With the pandemic significantly upending global supply chains, the HVAC manufacturer quickly rolled out a BI dashboard to predict, respond to and get ahead of potential problems.Feature
Healthcare analytics: 4 success stories
These four healthcare organizations are using analytics to drive better patient outcomes, streamline operations and cut costs.Feature
Insight everywhere: The state of analytics in 2020
Analytics has made itself indispensable for everything from business planning to infrastructure optimization. A set of five articles brings the broad benefits of data-derived insights to life.Feature
9 emerging job roles for the future of AI
Artificial intelligence is fast proving a business differentiator. Here are the key roles and skills you may soon need to fill for your AI A-team.Feature
Ellie Mae turns to AI for autonomous threat hunting
The mortgage processor is using threat intelligence, predictive analytics, and AI to proactively hunt advanced persistent threats like ransomware.Feature
Why data analytics initiatives still fail
Strong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture.Feature
June/July 2020: Building a better experience
IT leaders share their best advice for creating a frictionless customer experience.Movers and Shakers
5 fundamental steps for turning your data into an asset
Nick Daffan, CIO of Verisk Analytics, on how engaging data scientists, finding quick wins, and providing flexible technology are key to your data strategy.IDG TECHtalk Voices
Defining a data privacy strategy in the digital era
Personalized customer experiences, automated business operations, and data science-driven insights all depend on the quality and volume of your data. However, while the last decade has been a rush to drill for data, it is becoming ever more important for brand trust and regulatory compliance for a data privacy strategy to be more than a policy on ethics. It needs to be an operational capability that organizations sustain in order to protect their customers, protect the company, and differentiate the brand value proposition.Feature
Where enterprise IT can really apply AI
Artificial intelligence is no magical solution but the technology has real-world uses in a variety of enterprise systems, especially around analytics and anomaly detection use cases.Feature
What is process mining? Refining business processes with data analytics
Process mining helps organizations gather insightful data to evaluate the reliability, efficiency and productivity of business processes throughout the company.Feature
Upskilling transforms Jabil employees into data scientists
The global manufacturing services provider struggled to find data scientists to leverage its data, so it developed them internally with its Citizen Data Science program.Feature
Predictive analytics gives Owens Corning an edge in turbine blade development
With help from the manufacturer's analytics center of excellence, the Owens Corning innovation group has reduced the time it takes to test composite materials from weeks to hours.Feature
Decision support systems: Sifting data for better business decisions
Decision support systems are a subset of business intelligence aimed at helping organizations make informed business decisions based on vast troves of analyzed data.IDG TECHtalk Voices
The two tools you must harness right now to rise to today’s challenges
The pandemic-driven shift to virtual business merely accelerated existing, disruptive trends. Adapting to what's next comes down to two seemingly disparate components.rnFeature
9 tools that make data science easier
New tools bundle data cleanup, drag-and-drop programming, and the cloud to help anyone comfortable with a spreadsheet to leverage the power of data science.Feature
TIAA reduces client service complexity with digital twin
Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the process.News
IBM adds AI-fueled forecasting to Planning Analytics platform
The addition to the Planning Analytics portfolio gives SMBs and business units in the enterprise an on-ramp to integrated, AI-powered planning and forecasting without relying on IT support.Feature
Kaiser Permanente streamlines operations with analytics
The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics.Feature
7 sure-fire ways to sour the business on analytics
True data value depends on business insights. Here’s how to ensure your analytics initiatives make sense to those who will benefit the most.Feature
IoT analytics: Reaping value from IoT data
The internet of things may be your key to data-driven transformation. Here’s how to turn vast troves of real-time IoT data into big-time business value.Feature
Real-time analytics: 4 success stories
These five companies are using real-time analytics to improve agility, respond to customers as needs change, optimize pricing, and identify inefficiencies affecting their bottom line.Feature
Tyson enlists predictive software to keep meat plants open amid coronavirus
The nation’s top meat processor has turned to machine learning to model the potential spread of coronavirus in its plants and has deployed computer vision to monitor worker health.Feature
12 tips for machine learning training
To make the most of machine learning you have to train your models right. Here’s how to get reliable results from your data.Feature
6 tips for avoiding data analytics disaster
Given its promise in driving business value, it’s no surprise that data analytics remains a top IT investment — but success is no guarantee.The Business of Data
Is your business about to be disrupted by data?
The challenge of dealing with COVID-19 comes on top of recent trends in data-driven innovation and presents challenges and opportunities for companies across all sectors.Feature
Bayer Crop Science leverages image analytics for precision agriculture
Images captured by drones and processed by artificial intelligence help Bayer Crop Science better serve its customers and develop crops that are more resistant to insects, disease, and storm damage.Feature
April/May 2020: Why analytics initiatives still fail
Read on to learn the four key areas that are hindering analytics success and how to address them.Movers and Shakers
Predictive analytics unlocks factory capacity at Reynolds
Rita Fisher, CIO and SVP of Supply Chain, discusses her approach to digitizing plant operations at the global consumer products company.Feature
Parsons analytics platform preempts bridge and railway breakdowns
Parsons built software to help predict when critical city infrastructure will break down. Now CIO Stu Kippelman is promoting it across the business.Feature
Legal analytics: Accenture applies NLP to analyze contracts and liabilities
To find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process.News
Tableau joins effort to fight pandemic with data
Tableau's COVID-19 Data Hub is an example of how data and analytics companies are mobilizing data resources to help combat the novel coronavirus.The Digital CIO
How AI is transforming retail
Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.Movers and Shakers
How PetSmart IT grooms the customer experience
Mike Goodwin, CIO, discusses how a new product management model is key to streamlining the "pet parent's" customer experience.Feature
KeyBank calculates the cost of analytics in the cloud
With its on-premises capacity filling up, KeyBank is pivoting its analytics efforts to the cloud — a shift that will mean big changes to how its users work, given the variable costs of queries and egress.Feature
10 most powerful data analytics companies
Here's our rundown of what makes these 10 analytics vendors the biggest power players within the enterprise.Feature
5 hurdles to AI value — and how to overcome them
AI experimentation is high, but deriving value from deployments is challenging, say experts from BCG and Gartner, who recommend IT-business collaborate as a solution.The Business of Data
Data ahead! How smart products are changing the traditional sales cycle
Smart and connected products are changing the traditional sales funnel and customer lifecycle and presenting new challenges and opportunities for CIOs.
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