Analytics
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10 customer experience strategies IT should target next
CIO are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance your company’s CX and fuel revenue for your digital transformation.
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Analytics helps Mercedes-AMG Petronas Motorsport F1 team take pole position
For Mercedes-AMG Petronas Motorsport, data visualization, predictive analytics, and AI were key to winning its fifth consecutive Formula One World Constructor's Championship in 2018.
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AI’s top use cases today
Enterprises are undertaking AI pilots and putting artificial intelligence into production. Here’s where leading organizations are placing their bets — and seeing early results.
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UNTS focuses on culture, governance to make data work
Drowning in data it couldn't use, the University of North Texas System adopted an ambitious strategy to build a data-driven culture and the ability to apply analytics to every aspect of its operations.
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Anatomy of an enterprise-scale AI strategy
Looking to move beyond point solutions and proofs of concept? Here’s what it takes to develop to a holistic AI strategy honed for business results.
News
Schrems II: What the latest challenge to transatlantic data transfers means for IT
Austrian lawyer Max Schrems’ first complaint about Facebook’s transfer of his personal data to the U.S. brought down the Safe Harbor data sharing agreement. Now Europe’s highest court is examining his complaint about the use of standard contract clauses for this purpose.
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Identifying high-risk patients with predictive analytics
NorthShore University HealthSystem's emergency departments leverage data and predictive analytics to help it determine which chest pain patients should be admitted for observation and which patients can be sent home.
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Hermes transforms data infrastructure to speed parcel deliveries
The UK logistics company changed its data model and moved to the cloud, enabling it to offer a host of new services around parcel delivery.
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Data deletion: Your data strategy’s greatest defense
If data is the new oil, safe handling is essential to avoiding the digital equivalent of a toxic spill. It all begins with a strong data deletion policy.
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Workforce analytics: Measuring employee productivity in the agile era
CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in u2014 but can collaboration and agility be accurately gauged?
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What it takes to hire top data science talent
To attract data science talent, you need a sound data strategy and an established data-driven environment in which data scientists can have an impact and do meaningful work.
Analysis
Analytics success starts with a center of excellence
Data-driven organizations accelerate data transformation with an analytics COE.
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Humanizing the digital experience
As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.
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Leon County Florida saves lives by digitizing hurricane response
The county leveraged GIS technology and dashboards in innovative ways to gather and analyze response data during and after Hurricane Michael, saving lives.
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3 fundamentals for supercharging your data strategy
Modern enterprises are swimming in data. How can they turn that data into a business asset and win buy-in from the organization? It takes a bold strategy and attention to the fundamentals, experts say.Feature
AI helps Land O' Lakes churn data into sales
The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.
The Digital CIO
What it takes to provide best-in-class customer experience
By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
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United goes digital to ease overbooked-flight aggravation
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
News Analysis
How Salesforce’s Tableau acquisition will impact IT
The deal is good news for Salesforce.com users, less so for users of Tableau alone.
Transformed by Data
Transforming data with Apache Spark
Spark is the ideal big data tool for data-driven enterprises because of its speed, ease of use and versatility. It will help you understand your data quickly and help you make informed decisions faster.
Movers and Shakers
Companies are gaining clarity about their digital vision
More executive committees say they understand how digital impacts their business strategy.
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7 ways to make IT operations more efficient
Chances are your enterprise's IT operations could use some improvement. Here are tips for getting key services on the fast track to higher performance and cost savings.
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What is a business relationship manager? A key role for bridging the business-IT divide
Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.
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6 ways to deal with the great data scientist shortage
Rather than wait for want ads to go unfilled, organizations should rethink, retrain, reorganize and reach out to fill the data science talent gap.
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6 tips for facilitating ethical AI in the enterprise
As the clamor for so-called “ethical AI” nears its crescendo, consultants recommend steps for creating fair and balanced algorithms. Hint: There’s no magic bullet.
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6 tips for working with AI vendors
For most organizations, DIY artificial intelligence is out of reach. Here’s how to cut through the hype and create business value with off-the-shelf AI.
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5 ways IBM Cognos Analytics is transforming business
IBM's Cognos Analytics has integrated the artificial intelligence capabilities of IBM Watson Analytics. Here’s how five organizations are using Cognos Analytics to transform their operations.
Opinion
The 12 dark secrets of data science
From hidden costs to highly suspect conclusions, data science is not without its detractions and limitations — despite the ongoing hype.Agile Innovations in Data Management
Data governance – Proving value
How exactly does data governance make a difference?
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What is a business analyst? A key role for business-IT efficiency
Business analyst help guide businesses in improving processes, products, services and software through data analysis. These agile workers straddle the line between IT and the business to help bridge the gap and improve efficiency.
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Top 15 data science professional development certificates
You don’t need to go back to college full-time to land a job in data science. These 15 professional development courses are designed to accelerate your data science candidate.
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Anheuser-Busch taps single source for data analytics
The world’s largest brewing giant has a new data management strategy, the main ingredients of which are a single source for data and the cloud.
The Business of Data
Profiting from free and underused data
Data that firms can use to increase revenues and reduce costs may be more abundant than many realize. Neglected internal data assets as well as freely available information from the web and public sector could be just what your company needs to streamline your operations and beat the competition.
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7 ways predictive analytics can improve customer experience
AI-powered analytics can drive sales to higher levels by helping organizations anticipate customers' needs and exceed their expectations.
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What is a business intelligence analyst? A role for driving business value with data
The business intelligence analyst role is highly analytical and requires a balance of IT, communication and problem-solving skills.
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AI technology: When to build, when to buy
Deciding whether to buy off-the-shelf AI or build your own AI-based business solutions is a complex equation based on available talent, business needs, desired outcomes, lock-in comfort and a rapidly evolving market.
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Dealer Tire gains traction with data science
Dealer Tire is predicting when tires and other automotive parts will need replacing, an approach it says will help dealership and manufacturer partners generate more revenue.
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12 ways IT can create business value in 2019
From optimizing operations to adopting new platforms aimed at innovation, IT leaders driving businesses forward with each tough choice they make.
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Mercer streamlines operations with machine learning
Human resources consulting firm Mercer turns to machine learning to optimize the highly manual process of collecting data from 30,000 compensation and benefit surveys every year.
The Adaptive CIO
The most important metrics to drive IT as a business
Is IT running itself as a business or is this still a future goal? Measuring the right things can drive alignment and better performance.
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Culture key to data-driven transformation at Jefferson Health
When Thomas Jefferson University and Jefferson Health set out create the data-driven health system of the future, its efforts didn't kick into high gear until it figured out how to transform its culture.
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Spring 2019: Humanizing the digital experience
Today's digital business strategies come with a list of enticing expectations: improved efficiency, increased productivity, new revenue streams, to name a few. But organizations are finding that to be successful they need to improve the digital experience. Read on to see how some 2019 Digital Edge 50 award-winning organizations have done just that by adding a human touch.
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8 key roles of successful AI projects
As enterprises further develop artificial intelligence projects, they are finding that some roles are essential to success. But the right talent can be hard to find.
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Smithfield cloud ERP sows analytics opportunities
Smithfield Foods, purveyor of Nathan’s Famous and other pork product brands, consolidated three ERP systems into one SAP S/4 HANA cloud platform in push to better serve the business.Feature
For Bayer Crop Science, decision science breeds success
Bayer Crop Science is bringing machine learning and artificial intelligence to every aspect of its business, from logistics to genetic sequencing.
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For Ginnie Mae, data analytics lends disaster relief
Disastrous hurricanes in 2017 spurred the Government National Mortgage Association to develop an analytics dashboard to mitigate loss exposure and forecast the financial impact of future disasters.
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St. Jude turns to the cloud to battle childhood cancer
By moving its library of genomic data to the cloud, St. Jude Children’s Research Hospital has provided a platform for scientists around the world to collaborate.Feature
7 projects primed for predictive analytics
The advanced techniques of predictive analytics are becoming widely available, bringing forecasting power within reach of almost any business. Here are key areas where predictive analytics can have an impact.
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9 biggest hurdles to AI adoption
Early adopters are beginning to reap real business results from artificial intelligence implementations. But rolling out an AI initiative isn’t without its challenges.Feature
Heidelberg data platform transforms the printing press
The 150-year-old company’s interactive digital platform gives its industrial offset press customers real-time access to data about the service and performance status of their print shops.
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