Feature

Accelerating digital transformation for customer experience: A UK CIO’s workout

On-off gym closures, cancelled memberships and furloughed staff have given the Gym Group’s Jasper McIntosh a taxing workout. Now, he’s plotting a recovery as he pivots his digital transformation strategy, improves agility in the cloud and focuses on customer experience.
jasper mcintosh
Jasper McIntosh
    Related:
  • Digital Transformation
  • IT Strategy
  • Cloud Computing
Doug Drinkwater is an experienced technology and security journalist, whose work has appeared on CIO, CSO, InfoWorld, Internet Business Times, Macworld, Mashable, PCWorld, SC Magazine and The Week, among other publications. He is the CIO UK editor at IDG.