Zoho is updating its Zoho One ERP and analytics software suite with new services, apps and platform enhancements \u00a0designed to let global businesses with hybrid work environments streamline data analysis and communications across multiple departments, mobile and remote users.\nIts Zoho One suite, first launched in 2017, is designed to run an entire business on the cloud in a cost-efficient manner. Zoho is charging $37 a month per user (billed on an annual basis) for Zoho One, and is expanding the suite to more than 50 apps by adding six new apps, three new services, and a variety of platform enhancements.\nThe Zoho One update, announced last week, is the first major revamp of the suite in two years and will boost Zoho\u2019s image as a serious midmarket ERP player, said Holger Mueller, vice president and principal analyst at Constellation Research.\n\u201cZoho is living up to its value proposition of being the best SMB ERP package with an integrated platform vision that spans both horizontally and vertically. Zoho One is the culmination of this, adding many more automation offerings for Zoho customers,\u201d Mueller said.\nNew Zoho One services focus on productivity\nThe three new suitewide services released by Zoho are targeted toward productivity and agility. It released a new back-end service called Work Graph that will map interactions across apps and interfaces throughout an entire business. According to Zoho, the service is intelligent enough to create a work graph specific to an individual in terms of the people or assets they are interacting with across apps, in order to analyze workflow and improve productivity.\nAnother productivity update is the Org Dictionary service, which offers a central dictionary incorporating employee names and other assets to achieve consistent spelling throughout the Zoho One suite. According to the company, ruling out spelling errors will result in saving time.\nEasing collaboration among multiple stakeholders and streamlining repetitive tasks like switching between multiple applications are big challenges for companies, according to Sharath Srinivasamurthy, and IDC\u2019s research director.\n\u201cThe need of the hour is making 'work' smarter. Services like Work Graph and Org dictionary introduced by\u00a0Zoho\u00a0play an important role in ensuring the employees work smarter and reduce time spent on unproductive work,\u201d Srinivasamurthy said. \u00a0\nZoho One\u2019s mobile application management (MAM) service, meanwhile, is aimed at organizations with hybrid workplace models comprising mobile and remote users. The MAM service is designed to add and manage all of an organization\u2019s devices for better insight and control of provisioning specific app permissions and policies and locking or wiping devices remotely. Zoho added that the MAM application will be chargeable depending on the number of devices it is being used for.\nMobile management is an extremely critical element in modern workplace as more employees are on the go and need best-in-class remote support to be productive, according to Srinivasamurthy.\nApps to streamline collaboration\nThe six newly launched apps under the Zoho One suite are targeted toward automation and streamlining collaboration.\nZoho Learn is aimed at making it easier for companies to train employees. Akin to a learning management system, the new app can be combined with Zoho\u2019s course builder app to set up a central repository of company information along with training modules that can help accelerate employee growth.\nZoho Lens and TeamInbox are aimed towards facilitating collaboration. Zoho Lens is designed to aid remote-work employees in augmented reality environments via real-time AR annotation, VoIP, and text chat.\nTeamInbox is an app that can be used as a shared email inbox to eliminate task duplication and streamline e-mail conversations.\nZoho DataPrep is a self-service data preparation and management tool. The app is designed to \u00a0to prepare clean data and create data models from third-party app or other sources. It can be combined with Zoho Analytics or a third-party analytics application to gain more insights, the company said.\nZoho also launched a new Commerce app, meant to enable organizations, especially retailers, to build online shops with the tools needed to build a website, accept orders, track inventory, process payments, manage shipping and marketing, and analyze all data from these activities. The company said that Zoho Commerce can be integrated with third-party payment gateways.\nZoho Payroll can be used to onboard employees, automate payroll processing, disburse salaries online through partner banks, deduct taxes, and stay compliant with statutory regulations.\nThe driving strategy behind these launches seem to be \u201cone stop solution\u201d for all employee and customer engagement needs, according to Srinivasamurthy.\n\u201cThe fact that these features are a part of\u00a0Zoho\u00a0One indicates that\u00a0Zoho\u00a0is looking at enterprises who have disparate systems for different functionalities and struggling to manage them by providing features under a single umbrella of\u00a0Zoho\u00a0One,\u201d Srinivasamurthy said.\nPlatform enhancements augment automation\nThe entire suite also received some new updates allowing enterprises to gain insights faster.\nZoho said that it was embedding a conversational BI (business intelligence) analytics system in the suite for decision-making users. According to the company, the new update will allow users to get cross-departmental analytics via natural language commands via the natural language processing (NLP) engine of Zia Insights \u2014 a tool Zoho introduced earlier, which provides access to over 1,500 prebuilt analytics reports and dashboards.\nEnterprise Search, also based on NLP, will allow users to perform companywide data discovery via short and simple commands, Zoho said.\n\u00a0Some of the other enhancements include a unified console, dashboards, customizable widgets for dashboards, integration with telephony providers, and a new no-code tool, Canvas.\nWhile Zoho One integrates with more than 1,000+ third party solutions, Zoho scores over rivals as several of the updates will not require third-party applications to run, said Constellation Research's Mueller.\n\u201cFor instance, Mobile Application Management (MAM) requires third\u00a0party software with other ERP packages \u2014 not with Zoho. Same with Learning software. These software systems come from a third\u00a0party for most ERP vendors \u2014 not for Zoho,\u201d Mueller said.