\u201cInitially, it was a band-aid over a bullet hole.\u201d\nStephanie Aceves is a Director of Technical Account Management at Tanium, a provider of unified endpoint management and security solutions.\nAceves works directly with Tanium\u2019s customers to drive successful deployments. She brings two unique perspectives to the table\u2014a ground-level understanding of what her customers went through in their transition to WFH, and a picture of how their priorities have changed in the last six months.\nHere\u2019s what Aceves learned.\n\n\n \n\n\nMindset Shift: Moving From Temporary Fixes to Long-Term Solutions\nAceves watched her customers take their long-term digital transformation strategies, and rush to implement them ASAP.\n\u201cYou have a lot of people talking about migrating to the cloud. But you see they have two-, four-, six-year plans to get there,\u201d explained Aceves. \u201cCOVID-19 told them\u2014very quickly\u2014that is not viable. If you want to keep up, you\u2019re going to need to make these changes almost in an overnight fashion.\u201d\nAceves\u2019s customers were terrified about many aspects of this transformation.\nMost of all, they were afraid of the security ramifications of moving their employees out of the hardened HQ, and into a fully distributed operational environment\u2014especially when they had spent the last 5-10 years constructing security around their network perimeter.\nAnd overnight that perimeter disappeared, along with its security controls.\u00a0\n\u201cYou look at this distributed workforce, and where\u2019s the perimeter?\u201d asked Aceves. \u201cDo you put a perimeter around every single employee\u2019s house? How do you properly secure these devices so they are able to connect to your company\u2019s resources in a way that\u2019s not obstructive to your employees, while addressing any risk you have with a workforce that\u2019s completely remote?\u201d\nAceves worked tirelessly with her clients to help them answer these questions, and maintain visibility and control over their environments, even as those environments rapidly transformed.\n\u201cI worked incredibly long hours,\u201d said Aceves. \u201cWe went from providing almost emotional support to our customers, to telling them, \u2018We are here to make changes to your business that are critical right now, because there is significant risk that is posed to your organization, and we have a way to get that figured out.\u2019\u201d\nAs a whole, Aceves and her customers were successful. They transitioned to a primarily distributed endpoint environment. They maintained business continuity. And they kept their people up and running.\nBut in order to do so, they had to make some hard decisions that served the unique needs of the moment, but may not serve the ongoing realities of the new normal.\nHow to Make Mass WFH Environments Sustainable\nIn the early days of the pandemic, Aceves\u2019 customers struggled to balance the speed of their transformation with the need to follow an ideal level of caution, policy, and procedure.\n\u201cI think a lot of people were hoping this was a temporary solution, and were trying to put controls in place to properly secure what was relevant at that time, but they were not thinking long-term,\u201d said Aceves.\nDays, weeks, and months have passed since those initial \u201ctemporary\u201d controls were put into place. Organizations have come to see mass WFH as a viable option for their long-term operations. They are now discussing how to make their initial transformations sustainable.\nAnd as Aceves explains, that conversation must include fundamental questions about how to best secure the new distributed environment.\n\u201cWe are seeing an investment in technologies that are able to support long-term WFH. You saw a lot of people purchasing Zoom for teleconferencing, or collaborative workplaces like Slack,\u201d explained Aceves. \u201cBut how do you make sure they have the right version of Zoom on their computers? How do you make sure they are patched, and not exposing the organization to any risk?\u201d\nFor Aceves, these critical questions are answered\u2014for the long term\u2014by taking a few steps to reestablish the fundamentals of IT hygiene in the new distributed work environment.\nFor Aceves, security begins with establishing visibility, updating systems, establishing a patch cadence, closing known exploits\u2014and being able to do so in an environment with tens of thousands of remote machines.\nBy doing so, organizations can:\n\nProactively reduce risk in their environment by seeing their vulnerabilities and quickly remediating them, or enforcing mitigating controls for threats around them.\nEmpower their security decision makers to rapidly pivot from collecting current state to taking action when something slips through.\nDrive the appropriate remediation by giving security teams the relevant forensic data they need, as well as the ability to take action on incidents in seconds.\n\nFundamentally, Aceves feels this moment allows organizations to reignite meaningful conversations around cybersecurity, and to once again understand its ongoing value.\n\u201cCybersecurity is not just something we do to check a box. Cybersecurity is something that we care about. And through the beautiful fusion of cyber and IT, we can enable employees and not be obstructive in any way to their day-to-day tasks\u2014while still making sure they are secure.\u201d\nTo dive deeper into Aceves\u2019 story, and to learn more about what happened when the world stayed home, visit world-at-home.tanium.com.