Flexible work has changed the jobs of many IT teams and helpdesk staff forever. Whether it’s expanding BYOD policies, adjusting IT support strategies, handling changing ticket volumes, or all of the above, it’s clear change is necessary. This blog explores the many new (and evolving) situations facing IT support teams and offers best-practice advice for navigating with success.

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Help Desks Need Help: How to Support a Fully Remote Workforce

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