UT Dallas Cyber Infrastructure for Research Department (UTD CI) offers a suite of cyber-infrastructure services to faculty, staff and students. When the university decided to bring the IT assets of the School of Natural Science and Mathematics (NSM) under UTD CI management, the transfer was complicated by several unknowns.\nNSM had everything from Linux\u00ae and Windows\u00ae desktop systems to servers and even small high-performance computing (HPC) clusters. There was no clear record of the age or condition of the systems, or how they were maintained or backed up.\nAll this information needed to be captured and documented, and a management plan needed to be put into place. The UTD CI did not have enough resources to handle this considerable task, and turned to long-term partner, Dell Technologies for assistance. Dell Technologies recommended trusted HPC consulting partner, Houston-based X-ISS.\nX-ISS is an HPC software and services provider focused on four core practices:\n\nManagedHPC for worry-free outsourced cluster management.\nDecisionHPC for reporting and analytics for HPC and big data clusters.\nCloudHPC for assessment, design, deployment and management of HPC cloud clusters.\nProjectHPC for assessment, design and deployment of HPC and big data clusters.\n\n\u201cWhen X-ISS got involved, they were able to help us do a lot of the sleuth work \u2014 to go into the machines to look at the situation, to test the storage, to look at the user profiles, to check everything,\u201d said Dr. Jerry Perez, the UT Dallas Director for Cyber Infrastructure Operations. \u201cThey went through everything with a fine-tooth comb.\u201d Within a short period of time, X-ISS was able to provide a full report documenting the state of the NSM environment \u2014 something that could have taken six weeks or more with internal staff. From that foundation, they were able to begin setting priorities for the cyber infrastructure that needed to be better protected, upgraded or replaced.\nWorking with Dell Technologies\nThe IT leaders at UTD CI consider Dell Technologies to be a true partner. When the university put itself on the path to establishing local HPC systems, it partnered with Dell Technologies, in part because Dell Technologies had built a successful supercomputer in operation at the Texas Advanced Computing Center (TACC).\n\u201cWe went with Dell from the beginning,\u201d says Frank Feagans, vice president for information technology and chief information officer. \u201cWhile we looked at other options, we liked the fact that the Stampede computer at TACC was running on Dell servers, and running very, very well. Also, Dell provided, at their cost, very senior, very intelligent technicians who really understand the HPC space. They helped us craft a design that didn\u2019t optimize the amount of dollars that Dell EMC was going to get \u2014 it optimized the science that we were going to deliver.\u201d\nFeagans notes that Dell Technologies personnel didn\u2019t disappear after the first cluster came online. In fact, Dell technicians and engineers are always just a phone call away.\n\u201cIn industry, partnering is absolutely critical,\u201d he says. \u201cThat is one of the reasons why we are so connected with Dell \u2014 because they are there for us. I have not had any issues with Dell. Whenever I call about anything, they will pick up the phone, they will show up, they will help solve the problem, they will help come up with ideas and considerations for the future.\u201d\n\u201cDell EMC is truly our partner,\u201d Feagans says. \u201cIt is so refreshing. Commitments are honored. Follow-through happens. It is just not a game. It really feels like a true partnership. And we need more of those.\u201d\nTo Learn More\nFind out more in the written case study, \u201cThe power of partnership\u201d and watch the video. Learn about the technologies behind HPC at DellTechnologies.com\/HPC and Intel.com\/HPC.