As a part of its efforts to better help customers better navigate the COVID-19 pandemic, ServiceNow has released four new community apps to help manage complex emergency response workflows across the globe. The four apps are a part of its customer care plan and are available with no charges until September 30.\nThe customer care plan aims to support customers to maintain business operations during the COVID-19 pandemic. This includes a commitment to maintaining 100 per cent uptime for ServiceNow instances, and launching a Now Community forum where customers and partners can interact with other customers, as well as an Apps Suggestions portal, where customers and partners can provide their ideas for COVID-19 related apps or features.\nPresident and CEO of ServiceNow, Bill McDermott, said in the battle to flatten the COVID-19 curve across\u00a0the globe, no single person is as smart as a community coming together.\n\u201cThese ServiceNow applications will enable emergency outreach, self-reporting and exposure management, which are precisely what organisations need to do right now to help people get through this crisis,\u201d he said.\nEmergency Response Operations app for government agencies\nWashington State\u2019s Department of Health initially created the Emergency Response Operations app on the Now Platform to manage its response to COVID-19. As the epicenter for COVID-19 in the U.S., the State of Washington\u2019s agencies, emergency responders and public health professionals had to rapidly assemble an incident management structure to lead outbreak response and mitigate the spread and impact, said its Chief Information Officer, Jennifer McNamara.\n\u201cLeveraging the Now Platform, we were able to digitise processes that allowed us to quickly resource critical incident management team positions. This automated a manual and labor-intensive process fraught with errors, while also providing real-time visibility into resource allocations.\u201d she explained.\n\u201cGiven the complexity and importance of community within this crisis, we believe it\u2019s our duty to share our approach and the application we developed. That\u2019s why we have worked with ServiceNow to make the application freely available to other governmental entities globally. By digitising these processes, responding to an emergency does not have to create an emergency to coordinate.\u201d\nCustomer care plan\nIn addition to the State of Washington\u2019s Emergency Response Operations app, ServiceNow has developed and introduced three more no-charge\u00a0community apps across globe, which include:\n\nEmergency Outreach: During a crisis, this workflow leverages the Now Platform to help companies connect with employees. Employers can reach out by email to provide information and safety measures to team members and request a response to confirm if employees are safe and where they are located.\u202fEmployers can also leverage the ServiceNow Now Mobile App to send push notifications to employees via mobile to get response.\nEmergency Self Report: This workflow helps an employee notify their employer they are self\u2011quarantined and when the employee will return to work, and provides workflow support for the employer.\nEmergency Exposure Management: When a company becomes aware an employee is diagnosed with an illness, this workflow helps the employer identify other people who might have been exposed, based on the employee\u2019s meetings history and job location.\n\nCustomer support\nServiceNow has critical business functions, including\u202ftechnical support and cloud operations, distributed in regions around the world to help ensure consistent,\u202fworld-class\u202fcustomer support and service levels for its customers.\nAlong with aiming to maintain 100 per cent uptime, ServiceNow also offers high availability architecture with the ability to run a customer's production application from a pair of data centers located in various global regions.\nIts business continuity plan ensures the ability for cloud operations and technical support teams to work remotely in a safe and secure manner, to ensure uninterrupted service to customers using secure connections and multi-factor authentication.\nServiceNow\u2019s Knowledge 2020 customer event goes digital\nIn order to protect the\u202fhealth and safety of its customers, partners and\u202fextended community, ServiceNow\u2019s Knowledge 2020 event will now become a digital community experience on May 5, and showcase all the ways to unlock productivity through\u202fmodern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences, and unlock productivity for businesses.\nFor access to the apps or for more information, go to: servicenow.com\/crisisresponse.