Read on to learn the four key areas that are hindering analytics success and how to address them. Credit: CIO Welcome to the April/May 2020 digital issue of CIO. In these pages, you’ll learn what it takes to create a top-notch customer experience, the skills and traits you need to take your career to the next level, how to set up analytics initiatives for success, how Target’s CIO engineered a turnaround, and more. Contents GROW Revving up the customer experienceTop-notch CX is a digital business imperative. Here’s how to ensure your organization’s customer and client experience is hassle-free. LEAD A woman’s place is in the boardroomOrganizations with diverse corporate boards perform better, innovate more, and attract and retain better talent. Women IT leaders are ready and heeding the call. Making the jump to CEONew research shows how to navigate the CIO-to-CEO career path. COVER STORY Why data analytics initiatives still failStrong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture. VIDEO CIO Leadership LiveKen Piddington, VP and CIO at U.S. Silica Co., joins host Maryfran Johnson to discuss 100% cloud vs. legacy, running IT like a startup, and more. RUN Target’s new tech operating modelCIO Mike McNamara’s bold bet on product management, agile, DevOps and reskilling has helped turn around the big box chain. Welcome to the April/May 2020 digital issue of CIO. In these pages, you’ll learn what it takes to create a top-notch customer experience, the skills and traits you need to take your career to the next level, how to set up analytics initiatives for success, how Target’s CIO engineered a turnaround, and more. Contents GROW Revving up the customer experience Top-notch CX is a digital business imperative. Here’s how to ensure your organization’s customer and client experience is hassle-free. LEAD A woman’s place is in the boardroom Organizations with diverse corporate boards perform better, innovate more, and attract and retain better talent. Women IT leaders are ready and heeding the call. Making the jump to CEO New research shows how to navigate the CIO-to-CEO career path. COVER STORY Why data analytics initiatives still fail Strong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture. VIDEO CIO Leadership Live Ken Piddington, VP and CIO at U.S. Silica Co., joins host Maryfran Johnson to discuss 100% cloud vs. legacy, running IT like a startup, and more. RUN Target’s new tech operating model CIO Mike McNamara’s bold bet on product management, agile, DevOps and reskilling has helped turn around the big box chain. Related content brandpost Sponsored by SAP When natural disasters strike Japan, Ōita University’s EDiSON is ready to act With the technology and assistance of SAP and Zynas Corporation, Ōita University built an emergency-response collaboration tool named EDiSON that helps the Japanese island of Kyushu detect and mitigate natural disasters. By Michael Kure, SAP Contributor Dec 07, 2023 5 mins Digital Transformation brandpost Sponsored by BMC BMC on BMC: How the company enables IT observability with BMC Helix and AIOps The goals: transform an ocean of data and ultimately provide a stellar user experience and maximum value. By Jeff Miller Dec 07, 2023 3 mins IT Leadership brandpost Sponsored by BMC The data deluge: The need for IT Operations observability and strategies for achieving it BMC Helix brings thousands of data points together to create a holistic view of the health of a service. By Jeff Miller Dec 07, 2023 4 mins IT Leadership how-to How to create an effective business continuity plan A business continuity plan outlines procedures and instructions an organization must follow in the face of disaster, whether fire, flood, or cyberattack. Here’s how to create a plan that gives your business the best chance of surviving such an By Mary K. Pratt, Ed Tittel, Kim Lindros Dec 07, 2023 11 mins Small and Medium Business Small and Medium Business Small and Medium Business Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe