IT leaders share their best advice for creating a frictionless customer experience. Credit: IDG / Anastasia Vasilakis Welcome to the June/July digital issue of CIO. Delivering an exceptional customer experience has never been more important. For many organizations today, meeting customers’ digital needs means business survival. In this month’s cover story, IT leaders share their best advice for creating a frictionless customer experience. Contents GROWReaping revenue from dataMonetizing high-value data is a matter of vision, leadership and follow-through. LEAD6 business concepts IT leaders should masterCIOs who talk tech must also master critical business lingo when speaking to their C-suite peers. Here are some essential terms to learn. COVER STORYBuilding a better experienceThe processes, people and technologies that go into fostering customer-centric IT. VIDEOCIO Leadership LiveNicholas Colisto, CIO at Avery Dennison, joins host Maryfran Johnson to discuss crisis management during the COVID-19 outbreak, the business impact of the pandemic and managing the digital customer experience. RUNTelltale signs of IT dysfunction — and how to fix itTransformational success can be derailed by a dysfunctional IT culture, the roots of which often can be traced to silos, org structures and little desire or incentive to collaborate. Welcome to the June/July digital issue of CIO. Delivering an exceptional customer experience has never been more important. For many organizations today, meeting customers’ digital needs means business survival. In this month’s cover story, IT leaders share their best advice for creating a frictionless customer experience. Contents GROW Reaping revenue from data Monetizing high-value data is a matter of vision, leadership and follow-through. SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe LEAD 6 business concepts IT leaders should master CIOs who talk tech must also master critical business lingo when speaking to their C-suite peers. Here are some essential terms to learn. COVER STORY Building a better experience The processes, people and technologies that go into fostering customer-centric IT. VIDEO CIO Leadership Live Nicholas Colisto, CIO at Avery Dennison, joins host Maryfran Johnson to discuss crisis management during the COVID-19 outbreak, the business impact of the pandemic and managing the digital customer experience. RUN Telltale signs of IT dysfunction — and how to fix it Transformational success can be derailed by a dysfunctional IT culture, the roots of which often can be traced to silos, org structures and little desire or incentive to collaborate. Related content opinion Four questions for a casino InfoSec director By Beth Kormanik Sep 21, 2023 3 mins Media and Entertainment Industry Events Security brandpost Four Leadership Motions make leading transformative work easier The Four Leadership Motions can be extremely beneficial —they don’t just drive results among software developers, they help people make extraordinary progress wherever they lead. By Jason Fraser, Director, Product Management & Design, VMware Tanzu Labs, Public Sector Sep 21, 2023 5 mins IT Leadership feature The year’s top 10 enterprise AI trends — so far In 2022, the big AI story was the technology emerging from research labs and proofs-of-concept, to it being deployed throughout enterprises to get business value. This year started out about the same, with slightly better ML algorithms and improved d By Maria Korolov Sep 21, 2023 16 mins Machine Learning Artificial Intelligence opinion 6 deadly sins of enterprise architecture EA is a complex endeavor made all the more challenging by the mistakes we enterprise architects can’t help but keep making — all in an honest effort to keep the enterprise humming. By Peter Wayner Sep 21, 2023 9 mins Enterprise Architecture IT Strategy Software Development Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe