Ahead of the Pack
Ahead of the Pack
Enterprises are looking for ways to capitalize on data to improve business agility. Innovations in cloud, data lakes, analytics, and machine learning are the accelerants behind these opportunities. Join host Tim Crawford for compelling discussions with industry experts on how enterprises are leveraging analytics and machine learning in the cloud to rethink how they do business with data-driven transformation.

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Episode 5: T-Mobile calls on machine learning to boost CX

ML improves engagement between care agents and customers
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IDG
    Related:
  • Amazon Web Services
  • Analytics
  • Artificial Intelligence
  • Big Data
  • Cloud Computing
  • Digital Transformation
  • The New Reality
Rob O'Regan is a veteran journalist and content marketer with a passion for great storytelling. As Global Content Director at IDG, Rob sets the strategic direction for content marketing services and helps clients develop and deliver successful brand content programs. Previously, Rob was founding Editor in Chief of CMO, a critically acclaimed magazine and website that received the ASBPE’s Magazine of the Year award in 2005. Prior to CMO, Rob was a senior editor with McKinsey & Company, the global consulting firm, and he also spent 14 years at Ziff-Davis Publishing, where he served as executive news editor of PC Week, an award-winning technology newsweekly.