In this COVID-19 world we\u2019re in, unfortunately, there are scammers out there who will use remote tools maliciously. As IT departments transition to becoming virtual helpdesks, some of the biggest challenges they face is around security.\nRescue offers multiple layers of security that have become more important in today\u2019s unique world as companies look to close out any potential opportunities for scammers to take malicious action against their end users.\nHere are some important ways in which Rescue users are protecting their business and their end-users from malicious activity.\nBranding that End Users Can Trust\nTrust is an important aspect of security, which is why Rescue is designed so that you can make the product your own.\nInstead of sending end users to an obscure page that may seem sketchy, adding your branding with your logo adds an extra layer of trust, so people know they\u2019re in the right place to get help. To that end, you have full control over the applet. You can customize the name and add your logo to the one-time executable that\u2019s downloaded after the employee enters the PIN code, so they can be confident they are getting support from the right people. End users see your branding and know that\u2019s where they\u2019re supposed to be.\nSelf-hosted PIN Page\nIf you don\u2019t want to direct your employees or customers to the LogMeIn123\u00a0webpage,\u00a0you have\u00a0the option to embed that form on your website, with the ability\u00a0to\u00a0customize it with your company name and branding.\u00a0Again, users know they\u2019re in the right place.\n LogMeIn\n\nExample of a public-facing, self-hosted PIN page.\n\n\nOn top of that, you can add a couple of extra security layers:\n\nCompany PIN Code Validation\n\nThis means only PINs generated from your own Rescue account will be accepted. If someone malicious tries to trick your employee or customer into a support session on your webpage, their PIN code won\u2019t work.\nYou can take that one step further and lock your PIN codes to only being accepted on one site. If a user accidentally goes to the Logmein123 URL or another site, your PIN code won\u2019t work. Users will be redirected to the correct page for valid support.\n\nDomain Validation\n\nThis feature prevents HTML scraping. Let\u2019s say a scammer wanted to try steal the HTML on your custom PIN page to set up a \u201cdummy\u201d page. With Domain Validation, the PIN entry\/channel form HTML snippet will be validated against the domain(s) entered within the Admin Center. The company PIN codes and\/or channel entry form will not be accepted or function on that malicious actor\u2019s page. This provides a layer of protection against phishing attempts that try and obtain information about your users without interacting with them directly.\nIP Restrictions\nWhen your technicians are remote,\u00a0as many are right now,\u00a0you want to ensure they\u2019re adhering to company policies and accessing your tools where they should be accessing them, whether\u00a0that\u2019s\u00a0on your VPN or\u00a0from\u00a0other company-designated equipment.\n LogMeIn\n\nExample of an IP Restriction error message.\n\n\nAs an admin, you can set IP Restrictions for your technicians so that they can only log into the technician console from within your network or from an approved list of IP ranges. If they try to log in from a different device or network, they\u2019ll be locked out.\nRestricted Access Package\nThis feature has been coming up more frequently in my recent customer conversations. The Restricted Access Package takes IP Restrictions a step further to restrict access to only users in your company.\nIf you provide Rescue with a list of your IP ranges, Rescue will check the IP when the session starts, and if the PIN code entered didn\u2019t come from within the IP range in your Rescue account, the session will not start. Employees won\u2019t be able to receive support from any other Rescue account than your own.\n LogMeIn\n\nExample of a Restricted Access message when the user\u2019s IP is outside the specified range.\n\n\nThat, I would say, is the most restrictive layer, but, in the kind of world we\u2019re in, it is an important layer that a lot of companies are turning to in these unique times.\nThriving in a remote world requires taking a good hard look at your systems and processes. To help navigate the new normal, check out our step-by-step video series and resources on how to set up your remote internal IT help desk, which cover all the bases, including security.\nAt LogMeIn, we take security very seriously. For more information, check out\u00a0our\u00a0stance on\u00a0security and privacy in this new era,\u00a0more ways\u00a0Rescue has you covered,\u00a0and\u00a0our\u00a0Enterprise Security\u00a0overview.