Steve Chambersreckons being decisive is one of the things that allows some people to get more done than others. \u201cYou can spend an enormous amount of time contemplating or trying to get a bit more information,\u201d the Visa Europe CIO says. \u201cBut I think there\u2019s a real skill involved in knowing and recognising when you have enough information to make a decision.\u201cI practice that a great deal. If I can\u2019t see obvious reasons not to do something or obvious flaws in doing something, then nine times out of 10 I\u2019m very prepared to make a decision to allow it to move forward on the basis that we have enough information and there don\u2019t seem to be flaws. It doesn\u2019t have to be perfect. It just has to be good enough for the situation. I think that notion, more than anything else, lets me get through an awful lot.\u201dThat\u2019s not to say you shouldn\u2019t go back and check up on the choices you made to take a given path. \u201cNew information is always becoming available. And we do check from time to time to ask if decisions we made are still valid. We don\u2019t angst about it. We just take a rational look at whether we need to make changes and then get on with it,\u201d he explains.\n\nVisa Europe CIO Steve Chambers delivers C21 payments platform\nChambers believes a second aspect of getting a lot done is proper delegation. If you try to make every decision yourself, or if you force yourself into the middle of everything, you wind up with terrible bandwidth. \u201cEven if you\u2019re the most skilled at doing a particular task, you\u2019re cutting down on your team\u2019s total output if you keep things for yourself,\u201d he says.The Visa CIO\u2019s advice is to spend time building strong teams. Invest heavily in them. Spend time on personal development of the people around you and empower them to get on with things. \u201cI don\u2019t go out and hire good people, pay them good money, and invest in their capabilities only for me to have to do their jobs for them,\u201d he says.For delegation to work, you have to build a relationship of trust with your team. \u201cIt\u2019s a mistake to micromanage because you disempower people from fulfilling what they can do for you,\u201d he says. \u201cThey begin not to trust themselves and not trust your trust in them.\u201cHowever, I will meet with them on a regular basis and go over the formal checkpoints on whatever it is they\u2019re doing. Beyond that I\u2019ll ask them how they feel about it? Do they have any concerns? It\u2019s engaging their emotions about the state of the project they\u2019re delivering. The minute you do this you start to find out whether or not they\u2019re feeling confident and in control or whether there is something that\u2019s worrying them. That\u2019s when you can begin to offer support. You have to show them that if something\u2019s going wrong, that\u2019s not necessarily a problem. You don\u2019t lock them up and throw away the key because something\u2019s going wrong. But the point needs to be raised and you need to take other actions.\u201dA third important skill is to separate out what\u2019s urgent and necessary from the noise. Chambers says he actively kills things off if he sees them using up peoples\u2019 energy and they\u2019re not contributing to the overall purpose of Visa.\n\n\u201cIf we focus on the things that have the highest criticality first then obviously they\u2019re generating the highest contribution back into the business,\u201d he explains.The fourth important element of personal productivity is exercise. A good workout relieves stress, gives you more energy and provides quality thinking time. It\u2019s also a good way to build relationships.For the last three years, Chambers has run a team-building exercise alongside some fund-raising for Unicef. This year he took 50 people on a four-day cycling trip from Paris to Geneva.\u201cThat\u2019s a fantastic team-building exercise, because it\u2019s so challenging\u201d, says Chambers. \u201cWe cycle up to 100 miles a day. People genuinely have to dig deep. It has a massive bonding effect on the group, not to mention the fact we raised around \u20ac90,000 for charity.\nVisa Europe CIO Steve Chambers calls on IT depts to stand up for themselves\n\u201cEverybody on that ride gets to know everybody else, so the people networks get reinforced, and I took representatives from seven suppliers: this helps build a very strong strategic supplier network.\u201dFour days cycling across France? Building stronger internal and external networks? Raising \u20ac90,000 for charity? That\u2019s getting a lot done.