Interview

Tata Capital CDO on how conversational commerce became a cornerstone in its DX journey

Here’s how an NLP-based voice bot solution slashed loan processing time from two weeks to four hours. Abonty Banerjee, Chief Marketing and Digital Officer at Tata Capital shares her digital transformation success story.
Abonty Banerjee, Chief Marketing & Digital Officer, Tata Capital
Abonty Banerjee/Tata Capital